MUSINSA is a fashion store where you can meet the most stylish and trendy 1000+ K-brands from Seoul.
Check out the trendiest, hottest styles and brands of Seoul in real-time on our Instagram (@musinsa_global)
We always listen to your valuable opinions. Please leave your feedback on the APP STORE to help better our service.
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User Rating
4 out of 5
25 ratings
in Singapore
5 star
18
4 star
1
3 star
0
2 star
0
1 star
6
Ratings History
Reviews
Worst
Worst shopping experience ever. Parcel didn’t even arrived and order was updated as delivered. Provided zero progress in investigation even after a month since my parcel was supposed to arrive and refused to refund at all. Just asked customer to wait endlessly for their so called “investigation”.
Horrendous Delivery service
Be prepared for at least 3 weeks of delivery (Minimum) when I was told that delivery would reach me in 5-7 business days. Prices isn’t exactly competitive as well.
Payment can’t be made
I cant pay with any card… so frustrating.
Terrible customer service
Shipping takes more than 3 weeks
failing to pay
tried 3 different credit card and tried to pay using the app and website but all got declined
NO RETURNS
Please be careful when ordering, they hike up the prices so much and include shipping fees but they do not help the consumers to get refund/returns. Sometimes the product differs in terms of quality from the image shown online, but Musinsa only allows you to return if THE SELLER admits that it is a defect. Waste of my money to buy poor quality items and waste of time spent talking to Musinsa staff to show them evidence of Low quality/ poorly sewn items. If you are going to charge a service charge by increasing each product price by $20 usd, at least provide some customer support to justify your additional charges