MUSINSA : K-Fashion Store

This company is a joke… Ordered 3 t-shirts on June 28th, today it’s July 7th and basically, this incompetent company can’t even ship 3 piece of T-shirts in 9 days… What are yall doing? This was the first and last time I’m using their service. Horrible experience.

my first experience with musinsa was great, the clothing is affordable and stylish too; however, they don’t have a lot of protections for buyers when things go wrong. My second experience: I ordered four items with one of the item saying it would get delivered at a later time, which I didn’t mind. Then it got shipped under the same tracking code as my other times; however, only three of the four items arrived. I immediately opened a dispute, where they repeatedly said they’ll check with their “investigation unit” and finally a month later, they concluded they did nothing wrong on their end and I got neither a replacement nor a refund. I understand they don’t wanna get scammed but who’s the one scamming when I’ve been chasing for an answer for an entire month?

주소등록하려하는데 한국이 없네요…. 이게 뭐죠?

This application is simply terrible. I have been waiting almost 6 weeks for an order which was guaranteed in 6-12 days. They then offered me a 10% voucher code as compensation when in reality this is a standard gift given to all first time customers. Will never come back and use them.

Some of the brands on MUSINSA are pretty questionable. I’ve bought stuff from other platforms like wconcept before but never had I have this bad of an experience. I bought a beanie and it’s not even knitted pattern but a color print, and the print is already peeling off right out of bag. It’s really hard to trust what to buy on here.

나도 다른사람들처럼 무신사 쓰고있었는데 어느날 갑자기 이상한걸로 바뀜

The clothes are so cute but the order I made on 12/30 are still in the dispatched status even after 3 weeks. My order was only one item and the customer service stopped responding to my requests after saying they would update me on my shipping status A WEEK AGO. I ordered a dress that I wanted to wear to an event in february, but now I dont think I’ll be able to. Terrible service.

i ordered my items in 11/28/23. i got my refund 1/20/24. almost TWO MONTHS. first of all, items were not dispatching for weeks and customer service takes forever to reply back to you. once they do its a vague response that really doesnt answer your question/inquiry so you have to reach out again and it takes another 3-5 days. not only that like other users it suddenly says one item is delivered while other part of the items are not. i go to check my mailbox immediately and its not there. apparently usps has misplaced my package and has been stolen. i contact usps for missing search and tries to claim insurance but requires musinsa’s sender address. also asks musinsa for request but no reply FOREVER. since then they say they have to do their own investigation which takes another month but will update you every 5 days on their end. doesnt happen. i contact them first and they say 1/19/24 everything will be finalized. its not. they dont provide senders address despite my request so claiming insurance through usps expired bc its been more than 60 days. 1/22 they reply back that they have processed a refund without asking or offering option if i want redelivery. they gave me 15%off coupon that i had in the beginning (new user) but also this 15%off is a promotion they have every other week. and they say that this is their reinstatement. pls dont buy from musinsa global. worst, most frustrating customer service i have encountered that i HAD to write this long review on the app store for the first time. other big korean brands like o_y or w_c doesnt would never use usps for international shipping. if you pay your int shipping price then you have to get it within that time/speed. but what does musinsa offer? less than nothing. pls do you job better. im so mad. also what is up with customer service communication. no email, no calls, not fast on top of that and you can only go through the request option on the profile/setting. UGHHHHHHHHHH

Why musinsa dosen't have korea location in iOS

I requested a return for one of the clothes I ordered on December 3rd because it was delayed too much. However, as of today, January 13th, the return has not been completed. This is unacceptable. The customer service only says they will inform me as soon as they hear from the brand, but they are not taking any other action. Do not spend your money and time here. It's unbelievable to have to wait this long.