My Epic: Skiing & Snowboarding

I got this for a 1 day visit. I don’t live in the US so had no mobile access. It would time out constantly - so after about 30 minutes when I opened the app it wouldn’t show my pass. It only worked for me because a friend of mine had a hotspot he made for me, would have ruined my day otherwise (or at least made me go back into the village, get WiFi, hoped it kept my ticket until I could use it) and cost me lots of extra. Also my friend kept having trouble with Bluetooth, had to open app and scan barcode and couldn’t just keep in his pocket. Really poor for an app whose #1 job should be to let you ski without any hassle on the day and literally just work as a digital lift pass.

The app assumes everyone has a US mobile number so it is not possible to insert a non-US/Canadian mobile number for account verification purposes.

How accurate is this app? It missed some lift rides today. What else is not right?

We understand why but surely some earlier warning would be much appreciated Yesterday the message came at 0903… You know usually before as you use the gondola for staff going up Lifts cost a lot of money and when you stay close to the gondola it is obviously an inconvenience if it isn’t working Also on Sunday we had to wait an hour to get the shuttle back to town from California lodge. More shuttles would have been good.

Not happy that you have to keep having to put your password in to log into your profile. Cmon Epic get this sorted especially in this day and age. Most other apps use fingerprint or facial recognition and I’m shure it’s an easy fix.

Good ideas but some of the data is for last season. For example Cloud Dine restaurant is described as open - but the kitchen has been closed all season (21 - 22) due to lack of staff. Not helpful…

Decent app but for some reason it keeps putting my location in the UK when trying to reserve tables. Reservation process is clunky and required multiple logins. The map could be really useful but it constantly snapping back to my location so it’s really difficult to plan a route. Also we ended up at a piste not listed on their map. Made it quite difficult to plan. The list queue times would be useful, but I’m not sure how accurate it would be

Last used this app in 2020. We were able to easily see our daily stats. This is now impossible. Been trying to load todays stats for over 5 minutes. Please sort it out.

Vail has had to scale down its operations but no idea why they took so many features our of this perfectly good app (before). Also the links to Tock for restaurant bookings don’t work properly. Boo

This app is an epic fail , W live was an amazing app this is what happens when people insist on fixing things that ain’t broke Vail just re instate w live because this app does not work period