My Sprint Mobile

It won’t let me log in it automatically says I should download t-mobile app or go online. The T-Mobile app says it wont work either and requests me to download Sprint. PLEASE FIX! The crossover has already been years

Since the transition, this app is useless. Sprint customers literally have to call in to the center to make changes because the T mobile app is unable to assist you.

I downloaded the MySprint App and everything was working perfectly fine. Now every time I open it there’s a message saying that “they are unable to connect me at this time “. I like using the app because it made paying my bill easier.

Whenever I try to open this app it says Your account type isn't supported in Our App, please visit sprint.com to manage your account. I called and spoke with someone & was told they was doing an update on the app and don't have a date for it being back up & running! Bunch of bull when you can't just open it to see your balance or minutes & have to go online to get this info!

I never had a problem with app before now it’s says my account isn’t compatible was so easy to check my account or pay my bill on the app now nothing

I had this app for 3years and never had a issue. Now it’s saying my account isn’t compatible with this app! I’m so irked! I was using it to pay my bill.

Sprint is now a joke, like the rest I cannot access any information through the app. Then when you go through T-Mobile it sends you back to sprint. Will definitely be switching to AT&T soon.

Not working

After 6 years of loyal service I am about Fed up with T-Mobile ruining sprint. I can access app anymore because account not supported. Past 6 months my bill has been different every month. Never had my bill changed in the years before. Now I tried doing a payment arrangement and it won’t allow me. I have 6 years of paying on time with them and I now can’t get a week payment arrangement. Also I can’t access any help either. The support team won’t talk to me because my account is not supported. I fill like my hand is being forced to leave.

Sprint no longer supports this app. Any customers not migrated to T-Mobile yet have to use the website. Very bad decision on their part considering the website also doesn’t work half the time.