My Starkey

Die App hat gute Ansätze, andere die Bedienung ist sehe schlecht. Die wichtigen Sachen sollten schnell erreichbar sein und vor allem auf der Apple Watch. Selbst die günstigsten Anbieter haben dies, das sollte man das bei einen so teuren Gerät als selbstverständlich erachten können. Die Geräte sind sehr gut, werde aber trotzdem weiter schauen und hoffe etwas ähnlich gutes auf dem Markt zu finden mit einer vernünftigen App.

Das Hörgerät funktioniert gut, aber die App kann da nicht mithalten. Umschalten des Programms, mal kommt die Ansage über die Ohrstücke, mal über das iPhone. Das ist doch sehr irritierend. Die Einstellungen zur Links-Rechts-Balance werden nicht beibehalten, bei jedem Programm- oder Lautstärke-Wechsel wird beides wieder gleich. Gerade bei einem noch nicht gut eingestellten Testgerät sehr nervig. Insgesamt ist die Bedienung eher kompliziert und sollte für die wichtigen Funktionen wie Programmwahl viel direkter werden, ohne jedesmal 2-3 Menü durch zu klicken. Und warum hat man die wichtigsten Funktionen Edge/Programme nicht auf der Watch? Die App ist das Argument, warum ich mich wohl gegen das ansonsten gute Hörgerät entscheiden werde.

Have had to delete and reinstall this app for my husband about every three days…he had been using Thrive with his old hearing aids with no issues but was time to upgrade. Not we are not sure that was a good move

I’m new to hearing aids. I’ve been exploring and using this app now for a couple of weeks and witness much of what others are reporting. Bluetooth connectivity, app crashed once and save settings don’t hold even after using choosing custom program. Why do I have to keep resetting EQ after setting up a custom program? I gave you this rating because I expected more from it. 7/13/2024 It’s telling me to update app because my hearing aids are no longer compatible with app. So I choose update and it open App store to my Starkey app but nothing happens! Fix the app! 7/16/2024 I did a hard reset of phone and app has been working IOS 17.5.1 prior to last report the app crashes from time to time due to unexpected error.

From day one they have brought nothing but joy to my hearing, not to mention what they are doing for my tinnitus. I have recommended them to all my retired military friends. Great product!

Had hearing aids for about a year now. App seems to be getting worse. Now, almost daily when I put in hearing aids when I wake up on the morning, I have to delete app on phone and re install as app fails to find hearing aids or only finds one. This takes about three- minutes with fiber optic, but if using cellular data, can be up to 19-13 minutes. Irritating for sure. And when paired with phone for taking calls, I hear caller perfectly but caller can not hear me and I have to change phone setting to speaker phone so I can be heard

Told by Starkey technician that my husbands ipad is causing problems and he should turn off his Bluetooth or I should stand at lease 30 feet away from his ipad. App keeps shutting down and has stalled out 2 times making me to delete app and install again. The app has slow response time.

This app is better than I expected. Sometimes I turn the volume down to zero and then later when I want to increase the volume, the slider is stuck and won’t move. Then I restart the app and it works as expected.

App keeps saying something unexpected happened and to reinstall. Sometimes it just doesn’t work—turns off the hearing aids without me doing anything. One hearing aid has a lot of static so isn’t useable. App isn’t very intuitive.

These are great and all but I do have one pretty major issue. It’s not a software issue but a hardware issue. Now since, i am not sure where to leave this type of feedback, I will leave it here. Just about every other day, these things do not charge together during the end of the night. It’s either one or the other that refuses to charge completely throughout the night, only to find out in the morning, one side is sitting at half or less battery life. It’s incredibly annoying. They charge quickly, thankfully, but it’s an issue that doesn’t need to exist at all. The charger clearly shows both have been plugged in, and yet by the morning, one of them is not at full charge. I have tried several things but to no avail.