I purchased an eSIM when I was in Italy. I got an Italian phone number and it worked great for calls and data. However, when I went to deactivate my account, everything is in Italian. That wouldn’t be so bad, however, I had to translate everything using my phone. When I asked the app how to deactivate my account, it gave me 181 different choices. It’s impossible to look at 181 different choices when you have to translate each one from Italian into English. You need to have an English version in order for people to be able to do things like deactivate their account. And many other things like, topping up your account.

It is really surprising in a “top” touristic destination like Italy and top teleco company like Vodafone that the Vodafone Italia application doesn’t offer multiple language UI. This is sad !!!

Where to start? TLDR; The only real new function is an antiquated implementation of MFA, otherwise, this is just a new skin on the same limited and “takes too many taps” app. *The 2FA is sub-par. You either use your own mobile number or another mobile in the same country to receive codes. No choice for a mobile with a different country code or, better, an authentication app. This setup is behind the cybersecurity times by at least 5 years. *If you’re abroad and want to check your account, you are forced to use the antiquated 2FA method and incur a charge for a roaming SMS!? *The link to get to account settings on the app’s front page is dead. Sometimes it will revive if you relaunch the app, but only sometimes. *Lucky I speak and read Italian, because there’s no option to change the language. *Not necessarily the app’s fault, but only accepting a local credit card slows down the payment process. I’d much rather set up auto-pay with my card than PayPal in case of incorrect charges. *Links to detailed information are actually mini-steps to incomplete info — takes too long to get to the info, which is rarely complete anyway.

I’m an American living in Italy! This app has improved so much over the years. I can find what I want quickly and activate and disactivate extra services quickly in the app. Perfect for when I travel in Europe, Middle East, and in the United States. Most negative reviews are old reviews. Highly recommended!

I like that my SIM numbers show up automatically, but that’s just about the only thing that is easy and reliable in this app. Whenever I get a text from Vodafone with offers or suggestions to reup my data, the link takes me to the website, the site pushes me to the app, and then the specific offer I am trying to activate is difficult to find or just not listed at all. Payments are often refused for unknown reasons, though that probably has more to do with my bank. And, ironically, the app is one of the slowest to load while on the VF network. The biggest thing that I think is so head-smackingly obvious and yet is baffingly not offered is the ability to change the app language. If I’m buying a sim, there is a non-negligible chance that I speak a language other than the main language of the country coded on the SIM. For something as fundamental as phone service—whose advertising you are often directing toward tourists—why would you make it impossible to change the language of the app? What do you lose by making the app more accessible?

The local Vodafone office says my account has a months worth of data use available. Vodafone keeps sending me a message that I owe money. The Vodafone clerk advised me to call a help number and to ask for an English translation. The entire recorded message is in Italian. I downloaded the Vodafone app. It keeps asking me to enter a code that it is not sending. There is no customer service prompt on the app. Not helpful.

For over 5 years this app has been crap, but usually all Italians app are the same. Maybe it's time to see into the IT managers skills. It's a common factor, no Italian company can develop a stable app. Amazing.

I tried for months to entrr my app and the access has been denied for " wrong password ". Later I tried again and it started to quel again , but even do I have two vodafone sims and I can post onnit only one . Old fashion app and not usefull at all

I never can get through to support. Im constantly having to recharge or “top up” even though I have a plan that supports travel and for the love of all things, PLEASE add a feature to translate the app or change the language preferences

Salta sempre e non è Inglese.