MyALIV

I bought this phone to use in the Bahamas, as my old phone died. Worked fine, but now I am home in Canada, and I cannot get a response by phone or email to my request to unlock it. Disappointed.

They went above and beyond to ensure I had my phone before Christmas! They even entertained me and all charl🤣! Gotta love being a now ALIV member! Forget BTC! Never look back, ALIV is indeed MUCH better!

I have been unable to purchase a plan for several months. The circles just keep going around and around. Either very slow or not working at all.

This app is the primary way people are expected way to buy plans/manage their phone service. Yet this app makes every single process difficult and clunky from start to finish. 1) UI is very confusing and poorly designed 2) The process flows lack logic and use unnecessary user flows 3) This app crashes constantly 4) Payments seem to fail only to go through afterwards 5) Logging in manually twice is tedious and annoying 6) The lack of useable data in-app when data is out is odd, seeing as how we need data to buy data. Data should be readily available during this time 7) This app needs facial recognition and fingerprint scan for accessibility. Please, please, please fix these issues. This is the meat and bones of your service.

The app has a lot of potential, Support for Face ID unlock or Fingerprint would be nice for accessing your account and a widget if possible to see your plan progress for IOS users.

Fix the app PLEASE ! why my credit card enn processing and I need to make an urgent call.. VERY UNRELIABLE

Never know what you get when you open the app. Sometimes it works sometimes it doesn’t. Put more care and attention into app development.

Double security log in should be optional. Layout isn’t fluid or intuitive. Bahamian companies tend to not put as much care into app management and it shows. The UI is simply dated. It’s frustrating to go through 5 menus to buy a phone plan only to have to log back in. Designing a modern app isn’t hard. Aliv/ Newco has the revenue to do so. Do better.

I’ve been trying to open the app to pay online but it just isn’t working. Just stays on the first page when you click on the app....

Can not get past 4 digit code; never sends code so I can enter and get into my account!!