MyALIV

Ok so Aliv run a decent service but sometimes their apps and website are less than helpful. There may well be a good reason you can’t get what you want but the sites are poor at explaining why. So thank goodness for “LJ”. A superstar at Aliv. He moves heaven and earth to solve all problems from the simple to the complex. Unbelievably good!

I have been unable to purchase a plan for several months. The circles just keep going around and around. Either very slow or not working at all.

This app is the primary way people are expected way to buy plans/manage their phone service. Yet this app makes every single process difficult and clunky from start to finish. 1) UI is very confusing and poorly designed 2) The process flows lack logic and use unnecessary user flows 3) This app crashes constantly 4) Payments seem to fail only to go through afterwards 5) Logging in manually twice is tedious and annoying 6) The lack of useable data in-app when data is out is odd, seeing as how we need data to buy data. Data should be readily available during this time 7) This app needs facial recognition and fingerprint scan for accessibility. Please, please, please fix these issues. This is the meat and bones of your service.

The app has a lot of potential, Support for Face ID unlock or Fingerprint would be nice for accessing your account and a widget if possible to see your plan progress for IOS users.

Fix the app PLEASE ! why my credit card enn processing and I need to make an urgent call.. VERY UNRELIABLE

Never know what you get when you open the app. Sometimes it works sometimes it doesn’t. Put more care and attention into app development.

Double security log in should be optional. Layout isn’t fluid or intuitive. Bahamian companies tend to not put as much care into app management and it shows. The UI is simply dated. It’s frustrating to go through 5 menus to buy a phone plan only to have to log back in. Designing a modern app isn’t hard. Aliv/ Newco has the revenue to do so. Do better.

I’ve been trying to open the app to pay online but it just isn’t working. Just stays on the first page when you click on the app....

Can not get past 4 digit code; never sends code so I can enter and get into my account!!

This new update is terrible. The previous one was basic in design, but high in functionality and responsiveness when compared to this new version. The app is slow and doesn’t always register commands. It also doesn’t reset the sign in login. So when you open the app, you use it as normal only to have to sign in before paying for something. Also, the video on the page has an auto-play option enabled because when I’m listening to music, it pauses when I open the Aliv app. When making payments, there’s a delay and it says that there was an error accepting the payment. Then shortly after the attempt, I get a text saying it went through. Please consider fixing or restore the previous version.