Oasis Hotels & Resorts

App asks you to log in with your last name and room number. I’m sitting IN MY ROOM and it says my info is incorrect!

C’est cool et rapide pas de problème avec l’app et c’est ajour

Still no updating to show the Grand Sens Cancun vs. The Grand Oasis Palm? Name change yes... has there not been a branding change too? Amenities and upgrades and contact information now for the Grand Sens Cancun since it’s reopening? Thank you.

When is Geand Sens Cancun being added to the app

No recomiendo este hotel porque me robaron mi reloj en la habitación, me engañaron con mi tour no me dieron lo que me ofrecieron y todo para enganchar para que te hagas socio, el personal es rudo y no tienen variedad en sus bebidas, y el bufet tunkul al que fui en la cena la comida es pésima

This app is terrible. Constantly crashed and had incorrect or inconsistent information on what was happening in the resort. It didn’t help that the resort’s Wi-Fi was also horrible.

We have stayed at many places in Mexico this Being the WORST for check in. Went 3 places before finding the correct “room” to check in for our reservations which took forever! No one would GET UP and show you where to go just go to the blue doors and there were many blue doors and nothing marked real well. Process was very slow and we came as a group with 3 rooms and not one room was near the next, not even close. One room needed 2 beds but were told to come back next day and they would try to move them. Went to eat and food was good. Our 2 servers were great! Would be nice to have map of layout but we were told everything is only on line. If you have any disability this is NOT the hotel for you. Many others that work better. Very disappointing first day.

When we checked in, we were given no information other than to download the app because it held all of our answers. This was incredibly incorrect. This app did not have any useful information other than basically the names of restaurants (which you have to look at closely to figure out whether you can even eat there or not based on your status). Also, most of the information it did have turned out to be incorrect. It’s very confusing to use and you need internet to use it.

Everything you are reading is true. We chose the most expensive rooms on the beach. Everything is a hassle. Warning. The beautiful marble floor is a death trap. We came back to our room and the refrigerator was defrosting. The water leaked on the floor and down my wife went, breaking her toe. There are so many bad things to talk about but I want to tell you about the good. Management was very apologetic and was doing everything in their power to make things right. Yes no one knows what they are doing and I think the staff knows that but they are working hard to make things right. You just need to let them know.

This was the worst hotel I have ever stayed at. The employees were extremely rude and completely incompetent. They will lie like second nature. The dude at the front wearing a mask, face shield and glasses said it takes 24 hrs to get your C19 results back and had my family of 6 panicked bc we wanted to go home so badly we paid 300$ to get them offsite and then I found out the results come back in 2 hrs. Check in was atrocious. The FOOD WAS INEDIBLE. It was the nastiest food I have ever had in my life. The drinks were watery, water smelled like sewer, the bathrooms were full of vomit. Cigarette butts were EVERYWHERE. This app NEVER worked. No blankets. The mattress was brown. The employees were so rude.