OneUnited Bank Mobile Banking

Chat assist are not always available to respond to questions p

I got with this back about 1 yr ago. I have had trouble with the app since day one. I love the bank as the sign up process was easy. Yet the app only allows me to do the bare minimum. Half of the functions aren’t able to be used. I have continuously gotten a single sign-on error for most of the functions. I call customer service multiple times and they state it will be escalated. Yet it never and has never been fixed. I don’t know it’s an issue in the app or the bank but it’s frustrating. I get emails to let me know I have points and can’t see the points I have accumulated. Hope it gets fixed soon!

Excited to Join a Black Owned Bank

Every time I try to buy things online I have issues!

I keep getting this error all day Sorry We are updating our system. Try accessing this site later.

I’m getting use to the app and it’s pretty easy to navigate find info get lessons on building my credit which I’m currently trying to improve tks 4 the help I’m looking 4.

Absolutely The Best Bank Ever! Not to mention Black Owned!!!! I Have Never Had One Problem With this bank and i have been a member now for 2 years!

I’m shocked that I cannot give a positive review of One United Bank since I used to experience bad customer service and a horrible phone system. Now, much better customer service that gives you the correct answer and a phone system is having you talk to the right staff not wrong customer support team or wrong department. I hope One United Bank stay customer friendly with right information and keep the new good phone system.

This Bank Has Came Along Way, Starting With The App & The App Is Consistently Making Updates Love It

One United bank closed my account for no reason at all recently which I didn’t like because I liked how certain ATMs I could deposit cash to with ease but they need to improve on the app as far as check deposits go