Ontrack | Bike Rentals & RTO

Good

However lucrative the price looks, stay away from this repair shop(rental service). They hardly have any vehicle in even starting condition. You are going to waste half the time calling rescue services for being stranded in the middle of nowhere. Even if you have to pay a bit more, you can save a lot of headache in choosing any other service. I had to go through a month in hell because of the these guys. Avoid avoid avoid.

The staff of the delivery point in koramangala was very bad.

Took a vehicle Vehicle didn’t start- Battery died Application doesn’t work - basically some functionalities are dummy . And the customer care service have time availability It’s not as per what it’s given in the application / website they follow a different timing My recommendation please don’t go for it

Have been using their bike for 7months. Most recommended it’s good to go

They are harassing for the damage we haven’t cause ……. I returned the bike back ……. 1 day later they are harassing that there’s some damage and asking for money. The bike received was already in a very bad condition, so had to return it. On top of that they are charging 1k extra for the damage we haven’t cause. Very rude behaviour of staff, won’t recommend to anyone

I rented a scooty for 1 month. And before booking vehicle on app, customer care people and store persons would talk to you nicely like you are blessed to come here. But if you have booked the vehicle then you don’t have any option other then renting the worst ever scooty and the store people will treat you like you have done some crime renting their vehicle. I had to go to store 5 time within a month and had to carry vehicle on foot multiple time because it doesn’t get started. And everytime i go to store, they will again treat you roughly and won’t even understand the problem you faced, Every time they will do some quick jugaad and make the vehicle work for 2-3 days. And on top of that, I went to return my vehicle within the working hours but store got closed early, I tried reaching to customer care, dropped mail just to ensure I came to return and if I can get any assistance but without any help , I had to come again early in the morning next day to return the vehicle skipping my office hours, but still they charged me the penalty for returning it on the next day. And their so called the customer support or 24 hours road side assistance never work. Really I tried reaching for road side assistance 10 times in a month but I was disappointed everytime. The worst ever rental service app. I warn you guys, never ever rent a vehicle from their service. Better to own your own vehicle then bagging these people

Booking Number: L23G082895 Vehicle Number: KA05AK3952 Pick up Date: 03/07/23 Returned Date: 29/07/23 Following are my issues: 1. The bike/scooty condition will be worst. 2. The iOS app is hell. Don’t work. 3. When you need any help while booking, they will quickly call you back for any issue. 4. Waiting time to pick up the 2-wheeler is more than the heavy traffic in Bangalore. 5. For helmet, they will charge ₹200/- per month and ₹800/- security deposit. Total: ₹1000/-. Though ₹800/- is refundable, you will never get the refund. 6. Once you are in the condition of #5, they will never respond you over chat or over call.

I rented a scooter from this service for a day, and it was the best decision I made. I was able to see so much of Bangalore in a short amount of time

Thanks for the super duper vehicle that you have given me. I am totally satisfied.