Pod Point

By far the most frustrating and unreliable ev charging app. I tried using it at three different Tescos and all of them a complete failure. Two-point verification leads to a Groundhog Day cycle of failed logins — and as the only way to pay is via the app I am currently £30 the poorer (as none of the three attempts at charging via PodPoint worked). Other drivers shared similarly woeful experiences. Hopeless.

Charged me £3 for and hour and a half but didn’t charge my car at all. Difficult to use unintuitive app. Now there’s no options for getting money back.

There should be zero Star option for this app

The app is horrible and so unclear to read

Minimum about being increased to £10 not happy as before you could top up from £5

This app is approaching tick box territory far more than being of much practical use. Pod Point has next to no support from energy suppliers for better tariffs. Cannot even add a second EV without cancelling out the first. A thing can be of so little use and threadbare that it defaults to easy to use purely because there is nothing of benefit that is of value to the user.

Having just had an excellent installation from Pod Point, I was hugely disappointed by this app. I’m an app developer myself so come on guys, put some effort it. You need multiple schedules per day not just one! Other chargers have it as standard. Imagine you want to charge your car between 1 am and 5 am and then again between 6pm and 10pm - it’s not possible on this app! I always feel like developers don’t put the same effort in when an app is a companion to hardware. So please, developers, in your response to my review, acknowledge the failings and commit to improving it! If you need a hand, I’ll do it for you, just send me the code!

Unfortunately last night was the 4th time that the Smart charge hasn’t worked. Sometimes it works, sometimes it doesn’t, which can only lead me to the conclusion that the app simply isn’t fit for purpose. Wanted to use smart charge so could minimise charging costs using our EV tariff but have given up with it now and will leave on manual charge. Unfortunately we’ve got a pod point installed so too late for us and higher electric bills are the price we’ll have to pay. Would certainly pick a different provider if we could go back in time.

Rubbish and shameful for an important app. No wonder shares have crashed in podpoint.

Can’t believe they charge so much for poor charge speeds. Not competitive at all, can’t see them lasting long.