Pony - Bike & Scooter Sharing

Would like a response from customer services.

worst scooter app ever. I parked the scooter in front of my home. it is still there but they charged me 5€ because of wrong parking? I hate when company uses third party payment system and just decide to take money out of your cards without any rules! never again

♥️♥️♥️🌈🌈🌈🌈☁️☁️☁️☁️

Quick and simple to use and very convenient way to get around. Loved it

Angel and so proud to be part of this adventure !

I’ve used Pony in Angers and Bordeaux, with flawless execution. The idea of having locals own the scooters and bikes is revolutionary, there is an added sense of community and desire to take care of someone’s bike.

It shows bikes that are not there. Bikes I come across do not appear. The app crashes and leaves the rise still running mid ride or randomly decides after a photo is submitted the rise is not over. The bikes look better but are lower quality than other providers ( who also charge less). Customer Service do not respond to any of the issues raised.

This app has caused me immense amounts of trouble. It doesn’t pick up when a bike is locked, many bikes don’t show up on the map, the majority of bikes are in complete disarray. Go for mobike instead!

This is the second attempt at using pony. The first time the app would let me click on a bike and the second time the bike wouldn’t unlock. No idea what to do if the bike doesn’t unlock so just ended my ride. I don’t want to think the problems you would face if the bike wouldn’t lock at the end of your journey. With so many other companies in Oxford I will use a different one. Pony is not worth the unreliability.

This app is the best! I have tried Ofo and mobike in oxford but they are often broken but pony bikes, there bikes in oxford are not broken and brand new!