PrepayPower

I got the smart meter and prepay oil installed. I was gifted two 50 euro vouchers and went to Payzone, gave them my Prepay Power top up card and… after 3 days it still isn’t on my account! PPP helplines are closed on the weekend and the ChatGPT won’t work!!! What a hassle and a poor app!

Pull down to refresh feature is required for current balance screen. History did not show all credit top ups like government electricity credit. Real-time electricity usage screen is required. Hourly, Daily, monthly, yearly usage screens are required.

not receiving any sms or email notifications and i turned my notifications on and i cant do anything to change my password very disappointed

Until a couple of months ago this was a dream app to work and understand, now all the useful information has disappeared to be replaced by useless rubbish that helps in no way. Awful

3years ago I got 12-13 days for 20 euro as I live alone and at work or out a lot. Now I get 5-7 days and my habits not changed .😡😡😡

The app takes too long to register your balance, you’ve no idea if you’re in credit or not. Too many times I’ve woken up to no power and emergency credit used. Spending well over 60e a week too. Nightmare

The most important indicator that we care is how much money we pay every day, every week and every month and their breakdowns. Please update the app and add these indicators to the tracking function.

The App hasn’t being working Problem with login , receive text or email. Very disappointed

The app is useless… once topped up it doesn’t refresh and show your new balance.. it’s been 27 hours now since showing my real balance.

I received the letter of clearing the arrears which occurred as a part of prepay powers internal issues. But they have again reimposed it to me when contacted customer service even though it was there internal issues.