Cumbersome, slow, infuriating
Imagine your bus is coming in 2min, you’re rushing to create an account because for some reason you’re not allowed to pay for the bus without all your personal info given to the agency. And then it ask you to create a bunch of security questions. And then it ask you to active the account. Then add a card. Then add value. Then presss a bunch of times to confirm the payment. App crashes once or twice in the process. Now you’ve missed the bus. The next bus is in 30minutes