Choose for convenience with our app designed to effortlessly manage your Proximus products and services & much more: benefit from a wide range of features, customized tips, and valuable insights to optimize your energy consumption, ease your trips or never miss any good event. So that your daily routine is simplified!
Available for free, whether you are a Proximus customer or not!
Some highlights of Proximus+:
• Say goodbye to energy bill woes - our Home section allows you to effortlessly manage your energy usage, optimise your consumption, and always get the best rate. No more unexpected expenses, just full control!
• Mobility has never been this easy – in Mobility, you will find the best itinerary to get you to your destination, and provide real-time updates on your transportation (delayed trains? Not anymore!) You can even purchase transport tickets and manage your parking from within the app itself.
• Discover new places and connect with your local community through Neighbourhood . Whether you are looking for exciting events or want to explore and book new restaurants, you will always find something to do close by.
• And with real-time weather updates, you will never have to worry about being caught in the rain again.
Already a Proximus customer?
• Manage your telco products and services anytime, anywhere? No problem. Keep them all in your pocket in MyProximus. Easily check and pay bills, effortlessly track your usage, add data or products whenever you need, and ensure your Wi-Fi connection is always optimal... and so much more!
• Last but not least, unlock exclusive discounts and frequent deals with our loyalty programme Enjoy! . Participate in fun contests for the chance to win appealing prizes and unforgettable experiences
Any questions? Proximus Assistant is here 24/7 to answer them!
So, what are you waiting for? Download our app now and discover the plus side of life.
Your feedback is invaluable to us! Help us improve our app and enhance your experience.
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User Rating
4.05 out of 5
691 ratings
in United States
5 star
440
4 star
76
3 star
46
2 star
27
1 star
102
Ratings History
Reviews
What a piece of junk this app is !!!!
Proximus+ is hands down one of the worst apps I've ever used. It's a complete disaster from start to finish. The app freezes constantly, making it impossible to accomplish even the simplest tasks. It's as if the developers never bothered to test it before release.
The performance is abysmal. Every action is met with delays, and the app often becomes entirely unresponsive. This isn't just a minor inconvenience—it's a deal-breaker that makes the app completely useless.
Furthermore, the functionality is practically non-existent. The features are either broken or so poorly designed that they might as well not be there. Proximus+ fails to deliver on any of its promises and ends up being a total waste of time.
In summary, Proximus+ is a pathetic excuse for an app. It's plagued with freezing issues, offers no real value, and is utterly useless. Save yourself the frustration and avoid it at all costs.
Beschikbaarheid van de Proximus app
Ik gebruik mijn Proximus enkel in België/Europa. De app werkt niet mijn Belgisch gsm. Steeds weer “Oops er ging is fout”. Op mijn UAE gsm gaat het wel
Never works
The proximus app barely works, freezes, logs me out, tells me my password is wrong, and sometimes shows me results for my previous cellphone plan and not my current one. But I don’t know if that is the fault of the app or just proximus the company…
Products not loading
“Sorry, it’s not you, it’s us” keeps on appearing and I don’t have access to my products.
I contacted the support and after 2 hours of chatting with 5-6 different agents, I gave up.
It’s not worth my time.
Worst Customer service
I was warned by how horrible the customer service is, but I didn’t want to believe it because it couldn’t be that bad. Every critique I was told when I mentioned I placed an order to have the internet and cable Installed was accurate : nobody showed up, nobody was ever assigned to install the services, nobody called back or emailed as promised and I called 4 times.
I switched to another provider and they responded immediately!
Nightmare
Always buggy and these day you need to go trough initial setup every time you open the app.
App wont let me login
App would be cool if I could log in instead of an infinite loading screen. Plus their closed on Sundays
Onnodige complicaties bij het opzetten van mobiel internet
Gisteren heb ik mijn nieuw nummer geactiveerd. Bellen gaat meteen 5-star service. Vandaag probeer ik mobiele data. In alle andere landen (ik woon in Dubai) werkt alles meteen. Niet met Proximus! Of misschien niet in België als geheel. Om je mobiel internet in te stellen heb je data nodig. De kwestie van de kip en het ei. Je krijgt geen uitleg in de Proximus shop. Ik maak een MyProximus account aan. Nog steeds geen internet. Nu moet je het waarschijnlijk nog zelf handmatig activeren ook. Dat moet je dan maar zelf uitzoeken. Waar is de prompt die alles heel gemakkelijk maakt? Komaan zeg. Wees eens wat klant vriendelijk!!
We zijn nu een paar maand later. Het werkt nog steeds niet. My Proximus geeft stressen foutboodschap “oops er is een fout opgetreden. Probeer later opnieuw”
Na veel proberen geraak ik er toch door en wil betalen.Daarvoor heb je de code generator van de bank nodig. Dat ligt in Dubai! De bank is zo vriendelijk om er nog eentje mee te geven. Vandaag probeer ik nogmaals en krijg ik helemaal GEEN toegang tot My Proximus!
Als het tegen morgen niet werkt, stap ik over naar de concurrentie. Zeker weten
Bad customer service & signal
The wait time is very long for customer service. Wait time is no less than 40 minutes. Also have to type a long customer number, not like it’s something to memorize. Everything is online, so the internet isn’t reliable and difficult to get the info with no internet . All together the worst internet service, but I haven’t tried the other service. I think I will, couldn’t be worse.
My Connection Is HORRIBLE!!!
Everyday I experience intermittent service fore no reason. Devices drop of of the WiFi Connection fore no apparent reason and the connection in my apartment is awful. Realistically, for a service provider in a top tier nation the company should be ashamed. However, the staff at your call centers always does strive to get to the root cause of a problem so your company does have some good qualities to be admired. But realistically your product does need improvement…
