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Ongoing issues with the app not updating expenses. Contact customer service, they maintain it is a known issue they’re working on. No refunds unless you cancel completely. So continue to pay for a product that doesn’t work for several months now, or cancel and lose the data that one does have.

I have made numerous calls emails and even uploaded the documentation from bank. Very frustrating and disappointing trying to do so to receive a visa payment.

Just into the new year the whole system was failing. We’ve called serval times and have been told that they’re working on it. 5 months later it still isn’t functioning. Still paying the full fees to have Quick Books Self-Employed. Still no automatic transactions from credit card or payments from square being processed into my Quickbooks. Taxes will be a nightmare now and the company has done nothing to fix the problems. I have to reconnect my bank accounts every time I log in as well. Plus the code to send for verification no longer works as a text, you can get by only email. So many problems and my book keeping is a complete waste of money and now my time as I’ll have to find everything and enter every purchase and deposit manually.

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The past 2 years of tax season have been torturous thanks to QuickBooks. Their customer service refuses to support or acknowledge the presence of bugs, their email receipt scanning feature “stops working” if you send too many receipts at once, the bank connections drop, resulting in transactions no longer appearing, and then importing the CSV files are a nightmare because QB “autodetects and removes” suspected duplicate transactions which are not duplicates. After this year, I will be leaving and never coming back.

This is great for my small business.

I gave had constant issues with my mobile app staying current with and updating transactions. Although they show up when I log into my desktop, they do not update on my app. I have logged several calls with the technical team but the issue remains. This is a very frustrating situation as I try to use the app over the desktop. Thanks, Declan O’Reilly

Nothing seems to work 100% with this app. It could be good if they would improve a few things including support by phone. I use two Intuit products and the complaints are the same,

BMO no longer stays connected on the mobile app. Even after re-authorizing the connection, the account balances update but I no longer see new transactions in the transactions tab, making the app basically useless. Love the app otherwise! Please fix this.