Railcard

I experienced a complex and frustrating renewal process. Initially, I didn’t receive the code, and when I requested a new one, the app crashed, causing the screen to go black and freeze. After checking my credit card, I saw I had been charged, but I never received the renewal confirmation email as promised. I had to request another code, which I then applied. After restarting the app, the card had been renewed, but the entire process was stressful and unnecessarily difficult. When charging a credit card for a purchase, customers expect the app to function properly without having to troubleshoot and fix failed transactions. This should be a simple, reliable process, not a source of frustration. 😡

Can’t purchase card in app? The website produces a billing country error no matter what browser or device I use. Very poor experience.

Awful experience many errors in the software … not clear how it works took multiple attempts to get it to work. A disgrace…. Both my wife and I both had the same awful experience… we are retirees with life long careers in IT. Absolutely the worst application I have seen by a major institution.

Thanks

Customer service was exceptional

The staff there has been so helpful and went out of way and some trouble to assist me and my husband to buy the National Senior Rail Cards. We are grateful for their helps.

We’re loving our two together railcard. We use it most days and have found it brilliant

This simply needs to go into a digital wallet, not a clumsy, clunky App. We are now in the 2020s after all. Must do better ....

Why can’t I just buy this at the station?!

So simple and easy to do!