RB Pilot Logbook by CAE

I was so excited about this app. Rey easy to use and I love the fact that after importing my schedule, all I need to do is put in my oooi times and it does everything else even giving the option for my crew. My ONLy issue is this: after inputting my times from previous logbook, it shows in the carry forward section (which is great) however when I go to export my logbook and print in pdf format it do est seem to have my previous totals so the pdf I my shows the times i put into rb which defeats the entire purpose. I got frustrated and ended up having to transfer ALL my rb times into my old electronic logbook. Took me 10 days for the 15 months I had used rb. I emailed and after 2 weeks got an answer with no resolution. Again I had high hopes but very disappointed. I won’t be renewing my subscription.

I have been using RB logbook for around two years now. It works as advertised and syncs with RB which I use to let my family know where I am. I had a small issue where the premium didn’t work after changing passwords. However this was quickly resolved by the support team. So all good!

App is ok for inputting flight times from flights and the ability to sync to Roster buster is nice. However the app has issues. 1)Unable to input totals from previous logbooks- “ save “ button doesn’t work. Sent a trouble ticket in about this issues tech support responded a month later saying they needed more info. Sent the more info requested and it been 2 weeks now and just got an email saying my issue has been put in the que. 2)The filter function is worthless and does not return what asked for. 3) The graph of flight times - why is this helpful? 4) how much did I fly last year, month? Don't know just a graph.

I have been trying to link Roster Buster to to RB Logbook however they are not talking to each other. It has been six days since I emailed customer support but have not received a response. I even paid for a month subscription but my account is still showing the free version. The concept looks good but the execution is lacking. Looks like the support team replied to this review, but not my email to them. I was able to cancel the month subscription through Apple and I am also cancelling my annual subscription to Roster Buster as the customer service is the same.

This has been good and easy sync between Roster Buster and the logbook. Since December, when I go to upload an ACARS picture the screen goes black, says there’s been an error and try again but then won’t go back to where I can try again. Just a black screen. I have to close the app and try again, only to get the same error. I emailed support a month ago and a follow up last week, zero reply. The app says it will work on my phone and iOS version and no app updates appear on the AppStore. Not sure what’s happening at CAE but this isn’t the product or service I’ve seen in the past. UPDATE They finally replied two days after this review and said they’re removing the ACARS picture upload/scan feature. This is the main reason I used the log book over Safelog or others. The integration with RosterBuster and easy updates with the ACARS scan feature, even when not 100%, made logging quick and easy. RB, you don’t have as much data manipulation as others, what you had was integration and convenience and now you’ve removed it from you app. RosterBuster has data export so why use this log book if I can export to another, more robust app? When you do shut this down, will you give notice so we can get our logbook data or will the screen just go blank like ACARS upload did for the last month and a half with zero replies from customer service for another month? Ironically, they still show ACARS upload on the advertisement screenshots for this app in the AppStore.

When the app works as advertised, it’s great! Unfortunately it will, from time to time, often after an update promising improvements, stop working either partially or completely. When this happens, it will often take the support section weeks (or currently, months) to respond, if they ever do. I can’t find any way to get a refund for my recently renewed subscription when it failed days after renewing. Unsatisfactory.

I downloaded the app for it was advertised inside my airline’s simulator training facility. I used the free version for a week and wanted to upgrade to premium for nothing works in the app without premium. My I-phone account changed me for the service but the app never changed and allowed for anymore features. I emailed the support and got no response.

No customer service! Paid for premium and got nothing. Stay away!

Really love this app. Been using it out on the line and the ability to just take a picture of the ACARS and have the times load is a game changer for me. In addition the developer was unbelievably responsive in helping me import my company provided flight logs. I would highly recommend this app to any professional pilots that want a hassle free way to keep their logbook updated.