Reward Card

I thought this card would be the answer to my problems with spending my miles in my home country before they expire. But I am unable to load my miles onto the card into a $$$ figure. It keeps timing out telling me the system is unavailable at this time? 15 or more attempts on two different devices. Sent a message to support and received a reply saying thanks for applying for a card, it’s on its way? I have the digital card? Can’t load it. They failed to answer my questions. I’m destined to spend my miles in the guest store with limit stuff available in my country.

App keeps shutting down when entering details.

The app is really good, my only take on it that it is not allowing you to upload it with the amount I want, it is just allow you to upload a fixed amount. For example I couldn’t load it with $40 it is either $25 or $50

Quite disappointed now,as rules have changed and because I live in Australia I can't get the points card anymore or credit card using my points.

This app crashes, takes forever to load and usually takes at least 3 attempts to log in. Go home and start over... Edit: a year later and still problems!

I can't even get a plastic or virtual card - ridiculous!

Does not work. Have tried multiple times every day for over a week to load virtual card. Tells me session has expired every time. Emailed them and they said they might be experiencing technical difficulty and to try again! Yeah. Tried to load from my computer but the 'download app' screen won't go away so that's pretty impossible. Great concept if it worked. Yeah but no

Won't let me load virtual card keeps sending me a message that my session has expired and directing me to log in again really frustrating also web page doesn't work either pop up add doesn't close so won't allow me to do anything fix asap please

The concept is genius - the sign up and activation process is still buggy and delayed but once it worked it was fantastic. Gave a whole new meaning to my airline points being able to buy exactly the things that I wanted when and where I wanted without being limited to the airlines choice of retailers. Once they get their system sorted out, I can see this taking the loyalty world by storm.

After several attempts I was successful in linking my Ethiad account. Again after several attempts...of doing the same thing I successfully loaded a virtual card. However after loading the card (which will cost you each time you load one) the card was declined. Their FAQ section suggests this may be because they are a Swiss bank and to check with your merchant if Swiss credit cards are accepted. This isn't an easy thing to do, nor is it convenient. The suggestion to call them overseas for further assistance is another cost that I am not happy to pay for.