Scam
You can’t get your money back once your bus got cancelled, poor customer service, also the app crashes when trying to pay for rescheduling ticket. Won’t use it again.
Yes, Ride with OurBus App is completely free and it doesn't have any in-app purchases or subscriptions.
🤔 The Ride with OurBus App app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
Ride with OurBus App is free.
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3.5 out of 5
4 ratings in Hong Kong SAR China
You can’t get your money back once your bus got cancelled, poor customer service, also the app crashes when trying to pay for rescheduling ticket. Won’t use it again.
Very professional and helping you out with your needs
Fair keeps increasing during booking process
My “refund” is just credit so I can’t use my money unless I book another trip from them.
Earlier this month I booked for 5 travelers. 1 traveler could not make it so I wanted to cancel 1. Their process is to cancel the booking and rebook. I wanted to do the right thing and let them know I wouldn’t be using a seat so I canceled all 5. FYI you don’t get a refund. It goes in your wallet were you can use it later. When I rebooked 4 travelers the total was $110 more for 4 travelers. This is ridiculous I thought they would honor original price. As it’s their policy to cancel booking. I will never use them again. We travel by bus as a family often and never encountered this. So disappointed!!
I love you ourbus
I spent 4 hours on Wednesday to do reservation, could not get through my account, today I finally made reservation add so a guest and ended up paying $5:00 more
So I purchased 4 tickets from NYC to Philly, got the order confirmation and QR code, but didn’t receive the email confirmation of E tickets. I went back to the web page and realized the confirmation was as sent to an email unbeknownst to me! How could that have happened?! Not in all my 20+ years of shopping online has this ever happened—a purchase confirmation (e-tickets too!) was sent to a total stranger, with all four of our names, phone numbers and links to cancel/reschedule tickets etc! Contacted the rep and was told it could be a tech glitch. I’m speechless.
Passes doesn’t work on the app. Never shows up when I purchase a ticket. Fix
Last minute cancellation due to driver calling in sick. This is a supposedly big company they cannot be canceling trips because driver called in sick.
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