Bad App
Horrible! Nothing works just as in any of the physical places. Any operation needs ages to complete.
3.06 out of 5
207 ratings in United States
Horrible! Nothing works just as in any of the physical places. Any operation needs ages to complete.
Completely app and broken idiotic process!
You should call them ‘ break -updates! It was all fine until your ‘ error correcting’ update! Now it tells me that the app has been reset and I should make a fresh setup! Highly unusual, but I did it ! Until I hit the security questions and the birthdate section refused to set the proper date! It jumped from the correct number (30) to 29 after I hit continue! Now it did that 3 times, which implies a major flaw in the software! I have contacted my bank to send me a QR code and I hope it will work! So much for ‘ error correction’
Hey, Just wanted to say this app is not meant for everyone. It’s sole purpose is to verify you and to open your bank account. You can delete it after that. If you want to view your bank account download the other Sparkasse app. Hope this helps, -Pineapple
Einfach schrecklich unnötig kompliziert die App hergestellt. Sobald man außerhalb Deutschland die App nutzen will muss man ständig die Filiale kontaktieren für “hilfe” oh man o$ man!!!!! Schlimm!!!
This app does its thing but it is really not elegant. You can’t move your pushTAN ID to a new phone and you can’t delete any pushTAN connections. Switching phones means you will be offline until you receive a new registration letter. Lots of room for improvement.
I am trying to add my Sparkasse card to Apple Pay. (Yes I am living in Germany) Anyhow in order to do so you have to download the Sparkasse App!?! I didn’t want that App but I thought what the heck let’s do it. After downloading, installing and setting a Passwort for the app I wanted to enable Apple Pay in the settings. In order to do so I need to change my TAN method to their own Push TAN which requires me again to download another App?!? After downloading and installing and trying to set it up with another password you need to request a letter to get a barcode to do so?!? And that is where it stops and a bad UX becomes unacceptable. Just imagine that every service (online banking, phone wallet, home automation, smart key, postal service, public transportation, shared mobility service and so on) would demand us to install multiple Apps each with different passwords!!! We would have hundreds of apps on our phones and no-one can keep track of so many accounts. (Deleting old account data when not used anymore, updating passwords, checking the terms of use and so on). Someone who doesn’t get how this is bad is not able to provide a banking service in 2000 anymore.
Trying to register my account to the app... After going step by step in the registration process I get an sms which is supposed to activate the app with my account but the link goes to a dead end on Sparkasse page. The page has instructions which doesn’t match the actual functions of the app.
This is the worst idea the Sparkasse has ever had..
The banking user experience here is a nightmare
Chart
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Category
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Rank
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---|---|---|
Top Free
|
|
3
|
Top Free
|
|
28
|
Top Free
|
|
46
|
Top Free
|
|
65
|
Top Free
|
|
80
|
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