Sendwave - Send Money

I am living in USA. On 12/22/2024 I sent money to my family in Viet Nam country but they didn’t get it on 12/24/2024. At the same time, I raised it up to sendwave customer and requested cancellation that they explained because their technician error via their local partner. On 12/25/2024, I re-sent a new transaction to my family in Viet Nam country. They waited to 12/26/2024 and still not received money. At the same time, I am angry and requested sendway customer service cancellation and back money. I must contact and chatted them every day. They blamed for local partner and I must waited and worried for a long time. On 1/1/2025, I cancelled and received my money back I wish that sendwave app should set a small banner on their app about technical issues via their local partner to avoid customers must waste of time to wait and worry many things

Update: So sorry on my part, found out it was my bank’s fault! Please please disregard! I will recommend Sendwave to all my friends and family, they are the best!

I made two transfers in haiti the Transactions are still pending

The application does what I need it to. One feature that would be appreciated is the ability to finely tune our notifications. For example, I only want to be notified about the failure/success of transfers.

I am extremely disappointed with both the Sendwave app and its customer service. Despite using this app for international money transfers for the past 4-5 years without issues, my recent experience has been frustrating and unacceptable. Unlike other money transfer apps, Sendwave lacks advanced security features that could prevent simple errors. Recently, I accidentally missed two numbers when entering a recipient's details and ended up sending $51 to the wrong person. Shockingly, the app didn’t flag this mistake, even though the name didn’t match the account. When I reached out to customer service to resolve the issue, I was told an investigation would take up to 30 days. It has now been 60 days, and I’ve received no updates or support. I’m not a fraudster—I just want my money back—but they’ve done nothing to help and made it seem like it’s entirely my fault. This experience has made me lose trust in Sendwave. Their security is subpar, and their customer service has shown a complete lack of care for loyal users. I wouldn’t recommend this app to anyone until they improve their systems and take customer concerns seriously.

Amei o aplicativo! Além de me dar $20 de crédito ainda mandou meu dinheiro o mais rápido possível.

If you try to delete the account it won't let you. It tells you that you have to update the app and when you try to do so there is no update. They keep your data!

Scam for your buck.

Se você é brasileiro se esperta. A cotação é bem menor que a Remitly e esse app não me deixa excluir minha conta. Nunca vi isso. Tentei dez vezes e ele dá erro. Se liga Ein

I’m it’s a good transfer money but it’s slow