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ServiceM8 - Field Service App
Job Management for Contractors
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Description
ServiceM8 is job management software for trade contractors & home service businesses, such as plumbers, electricians, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field.
ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
You’ll cut paperwork, get more jobs done, provide amazing service & get paid faster.
Field staff use the ServiceM8 app for iPhone & iPad. Office staff can access the ServiceM8 dashboard online via web browser on Mac or PC.
Download the app & tap ‘Try Demo’ — no sign-up required.
Who is ServiceM8 for?
ServiceM8 is a simple, easy tool for contractors & field service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as:
• Plumbing
• Electrical
• Solar
• HVAC & Refrigeration
• Pest Control
• Appliance Repair
• Locksmithing & Security
• Cleaning
• Pool Care
• Lawn Mowing & Gardening Businesses
• IT
• Property Maintenance
• Fire Protection
• Carpet & Flooring
Job Management Software
• Manage jobs from start to finish
• Access all client & job details in the field
• Ensure job quality & consistency with built-in checklists
• Capture electronic signatures
Communication & CRM
• Email & text clients directly from the app
• Save time with email & text templates
• Send On-the-Way text messages to clients
• Automate booking confirmations, reminders & follow-ups to clients
Scheduling
• View your schedule & job info, anywhere
• See a real-time map view of staff & job locations
• Dispatch jobs & urgent work, instantly
• Receive push notifications about schedule changes
Quoting & Invoicing
• Generate professional PDF quotes, estimates & invoices on site
• Email or text quotes & invoices to clients from the app
• Clients can view quotes & pay invoices online
Time tracking & Timesheets
• Track travel time & time on site, for billing purposes
• Track shift & break time, for payroll purposes
• Export payroll time sheets to Xero or QuickBooks Online
Mobile & Online Payments
• Take credit & debit card payments on site, through the app
• Send online invoices via email & SMS, supporting card payment
Digital Forms & Assets
• Complete digital reports, procedures & certificates on site, through the app
• Create custom forms for your business & industry
• Catalogue client assets & view their service history
Job History
• Access a full history of work done for every client
• Attach notes, photos, videos, emails & messages to jobs
• Automatic back-up & secure cloud storage
Accounting Integrations
• Connect to Xero or QuickBooks Online
• Sync invoices & payments from ServiceM8
• Streamline invoicing, payments & accounting
Pricing
• A range of monthly plans to suit your business & requirements
• Plans bundle jobs, SMSs & add-ons into a single monthly price
• No contracts, setup fees, or ‘per-user’ fees.
• Unlimited users & storage
• 14-day free trial
Support
• Free, 24/7 email & chat support
• Self-serve Help Centre with articles & videos
• Global network of ServiceM8 Partners offering setup services
In-App Purchase Terms
When you subscribe to a plan through the ServiceM8 app, payment will be charged to your Apple ID on a recurring monthly basis. Your monthly subscription will automatically renew unless you cancel at least 24 hours before the renewal date. You can manage your subscription in the ServiceM8 app in More > Settings > ServiceM8 Account. Any unused portion of your free trial is forfeited after purchase.
Terms of Service: www.servicem8.com/terms-of-service
Privacy Policy: www.servicem8.com/privacy-policy
The ServiceM8 application uses background location. Continued use of GPS running in the background can decrease battery life.
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ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
You’ll cut paperwork, get more jobs done, provide amazing service & get paid faster.
Field staff use the ServiceM8 app for iPhone & iPad. Office staff can access the ServiceM8 dashboard online via web browser on Mac or PC.
Download the app & tap ‘Try Demo’ — no sign-up required.
Who is ServiceM8 for?
ServiceM8 is a simple, easy tool for contractors & field service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as:
• Plumbing
• Electrical
• Solar
• HVAC & Refrigeration
• Pest Control
• Appliance Repair
• Locksmithing & Security
• Cleaning
• Pool Care
• Lawn Mowing & Gardening Businesses
• IT
• Property Maintenance
• Fire Protection
• Carpet & Flooring
Job Management Software
• Manage jobs from start to finish
• Access all client & job details in the field
• Ensure job quality & consistency with built-in checklists
• Capture electronic signatures
Communication & CRM
• Email & text clients directly from the app
• Save time with email & text templates
• Send On-the-Way text messages to clients
• Automate booking confirmations, reminders & follow-ups to clients
Scheduling
• View your schedule & job info, anywhere
• See a real-time map view of staff & job locations
• Dispatch jobs & urgent work, instantly
• Receive push notifications about schedule changes
Quoting & Invoicing
• Generate professional PDF quotes, estimates & invoices on site
• Email or text quotes & invoices to clients from the app
• Clients can view quotes & pay invoices online
Time tracking & Timesheets
• Track travel time & time on site, for billing purposes
• Track shift & break time, for payroll purposes
• Export payroll time sheets to Xero or QuickBooks Online
Mobile & Online Payments
• Take credit & debit card payments on site, through the app
• Send online invoices via email & SMS, supporting card payment
Digital Forms & Assets
• Complete digital reports, procedures & certificates on site, through the app
• Create custom forms for your business & industry
• Catalogue client assets & view their service history
Job History
• Access a full history of work done for every client
• Attach notes, photos, videos, emails & messages to jobs
• Automatic back-up & secure cloud storage
Accounting Integrations
• Connect to Xero or QuickBooks Online
• Sync invoices & payments from ServiceM8
• Streamline invoicing, payments & accounting
Pricing
• A range of monthly plans to suit your business & requirements
• Plans bundle jobs, SMSs & add-ons into a single monthly price
• No contracts, setup fees, or ‘per-user’ fees.
• Unlimited users & storage
• 14-day free trial
Support
• Free, 24/7 email & chat support
• Self-serve Help Centre with articles & videos
• Global network of ServiceM8 Partners offering setup services
In-App Purchase Terms
When you subscribe to a plan through the ServiceM8 app, payment will be charged to your Apple ID on a recurring monthly basis. Your monthly subscription will automatically renew unless you cancel at least 24 hours before the renewal date. You can manage your subscription in the ServiceM8 app in More > Settings > ServiceM8 Account. Any unused portion of your free trial is forfeited after purchase.
Terms of Service: www.servicem8.com/terms-of-service
Privacy Policy: www.servicem8.com/privacy-policy
The ServiceM8 application uses background location. Continued use of GPS running in the background can decrease battery life.
In-Apps
- Lite
- £7.99
- Growing
- £58.99
- Premium
- £118.99
- Starter
- £24.99
Screenshots
User Rating
4.48 out of 5
417 ratings in United Kingdom
5 star
315
4 star
48
3 star
21
2 star
7
1 star
26
Ratings History
Reviews
Brilliant but not always intuitive.
SM8 is a really good system and works well for us. Sometimes it can be hard to get it to do what you want. They keep updating it for the better so I would say go for it.
Review of service m8
Drops in and out very frequently, maps are next to useless
Good when it doesn’t crash
Every few weeks it stops working on my phone and/or my iPad. Or both at the same time. Then it takes hours to get back on. Or it downloads and gets added to my home screen, but then it won’t open so I have to uninstall and reinstall over and over again 10 1520 times and it doesn’t open. No exaggeration. And it’s the same thing this morning, what is with this app?!!!
This app is god for business
Well, it’s been over a year since I started using ServiceM8, and it is pretty good,Bear in mind that on ServiceM8 update 12, I imagine by the time now on 24, this is the most used business software and the tradesmen like my self would use . There are so many features on it. I don’t think I’ve even managed to look at them all on but definitely awesome day of care and well it will just save you time on the subscription you pay for using it I really like it anyway it’s definitely worth a free trial.
Worse than before
The photos are saving for eternity and blocking view of the app and then the inbox never updates there’s no manual refresh
Amazing setup
I have been using servicem8 since not long after they started. At the time they were the best option and have built upon the system continually. Servicem8 is without a doubt the market leader here bringing powerful job control to small businesses that when used right makes it a game changer. From engineer en route alerts to full invoice integration no other job management systems even come close for how extensive it is. I have rolled out servicem8 to several of my businesses and I couldn’t imaging going back to a poor setup. From quote to invoice, there no better system out there.
Customer service …..
Really you need to spend more time on that, get that right and this app could go far
Going downhill fast
This app was the perfect tool for me as a self employed business owner. Recently however certain functions have stopped working. I have several technical help tickets that are now over two months old. No updates are forthcoming and the company are now ignoring all of my communications and requests for updates.
Fully of bugs that they can’t even fix
Started off well for 1 week. Had around 15 clients on our test run. Then it suddenly dropped off. We had a client message us to ask what’s going on as she’s filled in the form and made the payment which has come out of her account. We looked on serviceM8 and nothing. No details at-all. We then looked at stripe and could see a large number of payments spreading out 6 to 7 days. They are customers that have filed in the form with there details, made payments and will be expecting us to arrival. How are we supposed to arrive when we have no details? No names, addresses or contact info? No notification. We contacted support and IAN who is rude as hell and has no idea what’s going on, completely ignored our email that explains the problem and insisted on us sending the clients log number! How are we supposed to do that when it’s no recording it? His then asked for screenshots of the stripe payment information which we did thinking his now listing.. but no.. his gone on to explain we have to wait 3/5 working day to receive the payment! 1. that does not answer our question 2. We turn over 250k a year and well aware of how a payment provider works. The issue is you are letting people fill on the booking form, make payment and then not passing on the details. We have had to refund everything and will now be expecting a flood of bad reviews! Look elsewhere
Store Rankings
Ranking History
Category Rankings
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Rank
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Top Grossing
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13
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Top Grossing
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25
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Top Grossing
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42
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Top Free
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103
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Top Free
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184
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Keywords
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App Info
- Category
- Business
- Publisher
- Eroldawn Pty Ltd
- Languages
- English
- Recent version
- 12.0.6 (1 month ago )
- Released on
- Jul 31, 2010 (13 years ago )
- Also available in
- Australia, United Kingdom, United States, New Zealand, Canada, South Africa, Ireland, Philippines, Singapore, Egypt, Italy, Mexico, Netherlands, China, Norway, Pakistan, South Korea, Hungary, Romania, India, Germany, Saudi Arabia, Chile, Switzerland, Peru, Belarus, Brazil, Poland, Portugal, Belgium, Russia, Colombia, Sweden, Azerbaijan, Thailand, Turkey, Taiwan, Ukraine, Austria, Vietnam, Argentina, United Arab Emirates, Finland, France, Ecuador, Greece, Hong Kong, Algeria, Indonesia, Dominican Republic, Israel, Spain, Denmark, Japan, Kuwait, Kazakhstan, Lebanon, Czechia, Malaysia, Nigeria
- Last updated
- 1 week ago