The app is very inconsistent. Sometimes it works sometimes doesn’t. It doesn’t show orders unless I search specific order by number. Very inconvenient and time consuming.

I can find jobs in my cell phone app. Reporting inspections looses all information end up writing it up several times

just use the web browser on your phone. This app is good only for scanning vin or license plate info. Everything else runs poorly. You cannot see procedures or write estimates on the app, organization of the features it does have is poor, it doesn’t show what a client owes after a job is completed, and I’m sure I’ll find many more issues as I continue to use the app. For a service that costs $500/month, you’d think they’d have the budget to make an app that actually makes things easier.

I’ll start of by saying the software is amazing, clean, organized, easy to use. However the app is terrible, more than half the time when my techs try to upload pictures and notes in the internal notes section it shows on their end that it uploaded but then when they close the app it deletes or never uploads in the first place for that I have to rate one star

As a seasoned technician who has used a few different types of garage software I can say this is probably the worst. I can’t see what I finished , what I’m getting paid per line , my productivity. I can’t tell which jobs are finished and which jobs are approved or declined a small barley readable “decline and a tiny check box . The story goes after the customer concern and where is the safety check. I think it’s a whole lot of nothing. I don’t need ten what’s of listening the work I need the info clearly presented

Shopmonkey is the bane of my existence.

This system is light years ahead of other programs I have used. Everything is so seamless and simple to use.

The idea of the software is good! But they don’t have a customer service line so no support is provided. As a business you can’t wait until someone returns your call to help with something. Software like them can me helpful but at the same time it came make you loose a lot of money if they simply stopped working.

Everything is organized to be efficient and with the ability to have your customer authorize through email or text

We were looking at every possible software out there for auto mechanic centers. This is the all around best. I’m blessed to have found ShopMonkey and receive such an amazing rate! Thank you ShopMonkey!