Shortform Daily Book Summaries

in a polarised world in which nuances are often aggressively disregarded, this huge content and exemplary framed app provides the reader with a unique privilege: many times during the paragraphs the reader will find out points of view expressed by other authors on the matter and sometimes a kind of general very detached but highly informative summary. You will find the grace of doubt and the benefit of contrarian but legitimate theories. Ideologies, prejudice, easy fixes, guilt will have a hard time not to be dismissed in this placed of humble and consistent stewardship. Really thankful.

I had issues with my payment, but Edel from the Shortform support team helped me in a very professional and polite way. If you have problems of any kind, don’t worry, the customer support team will answer you in little time and with a practical solution. ⭐️⭐️⭐️⭐️⭐️

I love shortform. I use it to explore books while I’m commuting in the car. It was a game changer. Unfortunately the app is very badly designed and coded. I will list some of the problems I face everyday: If you get a call, you lost the book you were listening and you cant resume. If you pause a listening you can’t resume it the application is stuck. You can’t jump around you audio listening length so you need to start over, the buttons sometimes don’t work at all :-) I hope they will somehow get out of this situation. The contents are good.

1. When reviewing the highlight pages it would be better for them to be listed in order of where they appear in the book - the first highlight should be from page 1, the second from page 2, etc., rather than in order of the date you made the highlight. 2. When I’m on the highlight summary page and click “goto highlight” it does not take me to the highlight. What am I doing wrong?

Good product. I reluctantly purchased after signing up for a free trial and immediately canceling so I would not forget and get charged, only to find out my free trial was cancelled too. I messaged support and they said to get a second trial with a different email address. When I purchased I signed up with a promo code and was billed for that amount + the full amount without the promo. They said they would refund the difference. Love the summaries, disgusted by the company. Would not recommend. Find any excuse you can to not put your credit card number in.

The very first summary I tried, Eichmann in Jerusalem, was laughably bad. First off, the AI generated voice actor pronounced Eichmann “eech-men.” They literally did not do one single quality pass before publishing this monstrosity. And I’m suspicious that the content itself is AI generated. How else can you explain the inclusion, in the first 3 minutes of audio, of former Iranian president Ahmadinejad’s Holocaust denying propaganda claims that Zionist Jews were equally responsible for the Holocaust? Hannah Arendt is rolling in her grave and Shortform ought to be ashamed of itself.

They have not gotten back to me so I had to file. I will update here accordingly.

I signed up for monthly and was charged $197 for an annual membership. I sent two emails through the app (no phone #) and never received a response. So, I cancelled my membership all together and will dispute the charge with my bank. Disappointing there is zero customer service to assist with these issues.

I had enjoyed Shortform for about a year but was not using it enough to justify the roughly $200/year cost. When I went to cancel in the application I made a mistake and accidentally resubscribed. I realized my mistake and immediately (within a few minutes) emailed the company to ask for a refund. They denied my request on the grounds that since I confirmed the renewal they didn’t have to provide a refund. To be clear, I realize that I made the mistake and that they are within the rights to refuse the refund. However, this is a terrible business practice and one that I wanted others to know about. I will never use Shortform again because of how they acted in this situation. The content is wonderful but the poor quality of customer service far outweighs the quality of content.

In theory, the service should be great. In practice you can get the same information from a quick YouTube video online for free, then decide whether you should read the whole book or not. I purchased the service and barely used it the first month. I felt OK about it though. I gave the service a try and they did try to give me a service. I forgot to cancel the auto renewal and the app renewed me a year later. The same day I reached out to get it canceled, shocker, they would not reverse the charge. Basically forced me to pay for another year of a service that I literally never use. Thanks Shortform for stealing my money! I doubt they stick around with customer service like this.