Spiceworks Help Desk

I know we shouldn’t complain too much as this is a free app and service, but if an app is going to be provided it is reasonable to expect it to have basic functionality. Aside from the fact that it is lacking some functions like deleting or merging tickets, any time you click on a notification regarding a ticket you get a 404 error. Even worse, after you spend time writing a response to a ticket and try to post it, it is almost guaranteed to say “An unknown error has occurred” and it will not post, even after several attempts or restarting the app. Exceptionally frustrating to use. Highly recommend at least exploring alternative options.

It feels like this app has been abandoned and not supported any longer. The notifications work but when clicked always result in a 404 error. If the app was being supported this would be fixed in a heartbeat. The app works but not very well. I guess being free you do get what your paying for. Looks like it’s been a year since an update. It shows. Don’t expect anything great from this app. Just meh, better than nothing but not great. Edit: Adjusted rating from 3 to 1 as nothing has been fixed since the initial rating. This app has clearly been abandoned.

This is the most half baked app I’ve ever used. When I get a ticket notification, I tap the notification and it brings me to a 404 page. The search is awful (desktop version too). Closing tickets isn’t as streamlined as it could be. The app itself just isn’t great and there hasn’t been an update in over a year. Our department is now switching to a new ticket system after a year of hoping bugs would be fixed.

I have an issue on iOS that basically glitches anytime I try to assign a ticket to someone that is a diffeeent email address than the ones I have already done would be nice if this was resolved

Please fix the issue that gives something went wrong when trying to send a response in a ticket.

It seems like starting in October (or perhaps with iPhone 15) the notifications from this app repeat 5+ times. Every notification does this, so I can rack up dozens with a single ticket response. Clicking on a notification from the Lock Screen always produces a 404 not found message until I refresh the app. This has been going on for months. There was an update to fix a 404, but the problem persists. I have currently uninstalled the app to avoid my phone blowing up endlessly all day. I do enjoy Spiceworks and this Help Desk, but it’s performance has degraded over the years.

Recently I have been getting the same notifications over and over again. It happens every 5-10minutes. If anything happens (new ticket, assigned to, etc), I get that notification multiple times.

In the past week or so, I have been completely unable to respond to tickets in this app, whether it's an internal or public comment. I rely on this app heavily throughout the day so this is a huge letdown. I've tried uninstalling and reinstalling a few times and that didn't help. Anyone else having this issue? App is almost useless now, except for notifications. Would definitely like to see this fixed immediately.

Everything else works most of the time except clicking on a notification will always produce a 404 errror.

It’s not possible to send a message to update a ticket… it spins, does not error, then gives up without warning. Also no simple ability to close a ticket. It is useful to view tickets, if the email isn’t well formatted, but not great for managing tickets.