Spiceworks Help Desk

This app hasn’t been updated in two years, and that’s not due to a lack of action items. The app appears to have been abandoned.

I’m unable to use this app anymore because we switched to Google SSO. Also tapping notification, the main use of this app, always brings me to an error and I have to go find the ticket manually.

All of a sudden I have to constantly login now twice. Once on the app launch screen and once within the ticket view

I have to login every time I open the app. Previous version stayed logged in. I am very disappointed in this new version. Please fix ASAP!

Are you ever are you ever going to get the app to also work on an iPad? A developer response would be appreciated

This app is very frustrating. All of our team experiences constant problems attempting to add updates, close tickets, add comments, and/or add attachments. Reinstalling the app works for a day or so before problems arise again. This has been a consistent issue ever since Spiceworks created the new app a few years back. We are looking at other solutions, preferably one that will integrate with Azure/Entra.

It’s like when your not really handy but you own a house so you kind of have to pretend to be handy sometimes to save money and all of the sudden you have a plumbing issue and have to rip up some drywall and reroute some piping, but praise God…with a bit of effort and a little bit of money you fixed the issue and your bathroom sink becomes functional again…but fast forward 2 years later and you still never finished the job and made it look nice by patching the drywall, painting and whatever else. That’s this app, it’s functional, at least in my use-case of walking down a hallway being stopped and asked to fix another issue and with only my phone handy I can put in a quick ticket for myself and my team to see instantly. However…there’s no dark mode, and that alone necessitates an uninstall, and the last update was 1 year ago, so yeah it’s functional. Nonetheless the functional nature of this app prevents me from uninstalling but propels me toward this review in hopes that others agree and the developers decide to put a bit more effort into this thing. That said thank you anyways, this could be a really wonderful app with a bit more effort. Keep it simple, add some features and update more often.

I know we shouldn’t complain too much as this is a free app and service, but if an app is going to be provided it is reasonable to expect it to have basic functionality. Aside from the fact that it is lacking some functions like deleting or merging tickets, any time you click on a notification regarding a ticket you get a 404 error. Even worse, after you spend time writing a response to a ticket and try to post it, it is almost guaranteed to say “An unknown error has occurred” and it will not post, even after several attempts or restarting the app. Exceptionally frustrating to use. Highly recommend at least exploring alternative options.

It feels like this app has been abandoned and not supported any longer. The notifications work but when clicked always result in a 404 error. If the app was being supported this would be fixed in a heartbeat. The app works but not very well. I guess being free you do get what your paying for. Looks like it’s been a year since an update. It shows. Don’t expect anything great from this app. Just meh, better than nothing but not great. Edit: Adjusted rating from 3 to 1 as nothing has been fixed since the initial rating. This app has clearly been abandoned.

This is the most half baked app I’ve ever used. When I get a ticket notification, I tap the notification and it brings me to a 404 page. The search is awful (desktop version too). Closing tickets isn’t as streamlined as it could be. The app itself just isn’t great and there hasn’t been an update in over a year. Our department is now switching to a new ticket system after a year of hoping bugs would be fixed.