Starship – Food Delivery

Most Impressive concept I Think I ever Saw ...

I downloaded this app because I am a blind student in college who cannot navigate large restaurants/food courts without a friend assisting me. At the beginning of freshman year, I did not have many new friends, so I was unable to simply go out and grab a meal that was not just cooked in the microwave. The app was accessible when I placed my order, but dropping a pin on the correct location was a hassle because of the inaccessible map. Even when I searched for the location that I wanted, it did not work. It was difficult to locate the robot, and the robot would end up having to take my food back, which was wasteful and inconvenient for me. Starship should improve its accessibility with screen-readers such as VoiceOver (iPhones) and TalkBack (Android). Also, Starship should deliver to more residence halls/dorms.

I’ve heard about and seen Starship bots wandering while on my way to work, and just kept my thoughts to “that looks fun”. Then, our department was going to do an order before they go on break for the summer and I couldn’t be happier with it! I got to enjoy watching it’s journey from vendor to me, and it was actually incredibly fast! I thought with all the traffic and streets it would have to cross that I would never see my food warm, but I was pleasantly surprised. Would highly recommend!

The app is easy to use, and customer support is very responsive.

im literally a broke college student i cant afford the non refund and they didnt bring it to the right location and somehow thats my fault…

Multiple times I have ordered small things 2 hours or more before closing and they end up cancelling at the last minute before close and all you can do is wait and they say their doing it or sorry for the inconvenience but nothing else, very disappointed

I’m a college student and used Starship flawlessly for the first few months of school. Once I got a new phone, I wasn’t able to order anymore because the app was unable to verify my phone number. My new phone is a valid US number and functions flawlessly as a smartphone. I originally contacted support in January about my issue. I was assured that this issue to be fixed and to look out for an email. I never received one and contacted support again about 2 weeks later. This time I assured AGAIN by a different agent that the issue would be resolved. I was also told that this time, I should receive a response in no more than week. It has been a week now with still no response. I contacted support yet another time and was told, ONCE AGAIN, that I should receive an email with a resolution(No Surprise At All). I hope I’m not the only one noticing this pattern of incompetent customer support agents and a neglectful corporation.

But it’s okay, it was over an hour late and customer service made me lose my appetite

This service works to the standard it should work once in every ten orders, and those few times are what has led me to believe that the service may become more consistent, and at that point truly satisfactory. However, it is truly ridiculous as your order can be loaded into the robot and then not leave for your destination for up to two hours, leading to what should have been a convenient pickup now causing you to miss the important thing that caused you not to be able to leave in the first place. Furthermore, customer support is absolutely useless as they only go so far as to confirm your order arrived and will not address anything beyond that. If you are building an app around a service, that service should at the very least be performed properly and consistently. However, in the case of starship, it most certainly is not.

The tracking and notification process was spot on and quite user friendly. I was entertained by the “talking” feature of the robot. I will add that the snack machines charge 2 and 3 dollars for a candy bar but I could order en entire HOT breakfast with starship for only a dollar or more. Very worth it.