No Technical Support
Trying for weeks to fix my login access! Nothing everything you get all the time is the same a phone number that absolutely doesn’t have any options for technical support and an automated WhatsApp chat that is useless!
4.19 out of 5
453 ratings in United Kingdom
Trying for weeks to fix my login access! Nothing everything you get all the time is the same a phone number that absolutely doesn’t have any options for technical support and an automated WhatsApp chat that is useless!
تطبيق سئ فيما يتعلق بالمطالبات ضد غير وهو غير مرتبط بنجم او تقدير لصرف التعويض مقارنة أسوة بشركات التأمين الأخرى.
Totally useless app, worst I have ever used
It is very hard to get through to customer service and to speak to someone. The WhatsApp IVR system does NOT work. I have had my claim declined whilst at hospital despite it showing that I am under full cover on the app. Yet, I had to fork out the payment myself. This is a huge inconvenience.
Been trying to login it’s saying information incorrect. I tried WhatsApping and calling and with no luck reaching an actual customer service person. I keep being dealt with by a bot. Not sure how to solve this issue.
Nothing clear, I can’t find or see my policy nor on the website Definitely will not use this company again
This app only downloads in arabic with no option to change to English.
About as useful as a chocolate teapot. Not worth the effort of installing.
I have had to delete the app and reinstall as it would not load when trying to login. Now it doesn’t recognize my details. Even though the details are correct it just keeps giving an error message “make sure details are correct” Waste of time having Tawuniya insurance or using the app. None of works as it should.
على الرغم من توفير التقنية الرقمية من قبلكم وتسهيل أمور كثيرة وتشكرون على ذلك إلا هناك أشياء بديهية وأساسية مهملة جدا تهدم التقنية الرقمية ولها اضرار وتكلفة عالية عليكم وعلى العميل… وهي صعوبة واستحالة مكالمة موظف للاستفسار لذا يجتهد العميل لرفع مطالبة بناء على غياب معلومة
Chart
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Category
|
Rank
|
---|---|---|
Top Free
|
|
10
|
Top Free
|
|
128
|
Top Free
|
|
130
|
Top Free
|
|
194
|
Top Free
|
|
262
|
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