TELUS Health One

Slow to load articles, demands patience

I guess because it’s free sessions and money off the therapist doesn’t take our concerns serious

The app is so slow it’s almost unbearable. It’s easier to launch the website on a 1998 Compaq PC with 56k dial up. Seriously, the app takes minutes to load and when you switch to other pages within, those too also take minutes to load. Don’t use the app. Go to the website on you phone or desktop.

I like this product overall, I think it’s a great platform and tool. I don’t log in everyday because by the time it loads and logs in I have already gotten distracted by something else and have moved on from wanting to log my well-being challenge for the day.

I needed help, and when I reached out through the app, I reached an offshore employee who was just following a script. No actual counseling available.

App is incredibly difficult to navigate. There is no clear indicator of how to access mental health help. Once you do find it you have to create several different accounts instead of just the one for this app. This app is useless if you cannot find and access the care you are supposed to find through it. No

I’ve tried a couple of times to access this app since my workplace paid for it for all employees but I can’t past the homepage. It takes way too long to load and actually makes me more stressed — definitely the opposite of its purpose. Pass.

I can’t participate in my work challenge with my Garmin watch. Only integrates with Fitbit or your phone. I walk up and down stairs all day without my phone. There is not an option to enter a daily number using honor system.

I expected the call to be confidential and I was just trying to talk to someone. However, after spending 10min on the call being solicited personal information including name, date of birth, phone number, email, and zip code (twice, once by the auto system and once by the counselor), it seemed like the counselor was not online anymore. There was no sound after I checked multiple times. Very frustrating for me. But the good thing was I cried after that. That helped me relieve some pressure. Lol.

I hate this app. It doesn’t sync my steps 100%. My job replaced our previous incentive plan with this app- obviously to save money. It’s impossible to get the points when I can’t access snackables and my steps are not all recorded. So if you don’t reach the point goal, no incentive for you. No matter how often I resync the steps still don’t work. I’ll be deleting it.