Textline

Business Text Messaging

Published by: Textline
Downloads
Revenue

Description

Deliver innovative, personalized Customer Support and Sales for your Business. Textline lets your whole team chat with customers using SMS, not Short Codes. Your customers won't need to install an app, they can text your business via your dedicated Textline phone number. Since 98% of text messages are opened, customers are 7x more likely to respond to your text compared to a phone call or email. Textline decreases response time and improves customer satisfaction.
The Textline iOS app is a companion app to the Textline web service, intended to provide a set of on-the-go features to Textline users.
* iPhone App syncs with textline.com for both Mobile and Desktop use
* Multiple Phone Numbers for different Departments
* Text Message as a Team with accounts for multiple Agents
* Assignments: Assign Conversations to Team Members
* Whispers: Include notes inline with Customer Conversations
* Shortcuts: Store templates for frequently used business text replies
* Address Book: Save searchable notes about your loyal customers
* Notifications: Get alerts on your Desktop or Mobile device when New Messages arrive
* Auto Responses: Send an automated greeting or a special message for offline hours
* Availability: Toggle your status from Available to Away
* Scheduled Messages: Compose a text message to be sent later
* Facebook Messenger: Add your Facebook page as an additional Department
* NPS: Send Net Promoter Score surveys via SMS
* Integrations: Connect Textline to Zendesk, Slack, and Zapier
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Screenshots

Textline FAQ

  • Is Textline free?

    Yes, Textline is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is Textline legit?

    🤔 The Textline app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.

    Thanks for the vote

  • How much does Textline cost?

    Textline is free.

  • What is Textline revenue?

    To get estimated revenue of Textline app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

5 out of 5

1 ratings in Canada

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Ratings History

Textline Reviews

Does what we need, for the most part

Luda007 on

United States

There are a dew quirks though. 1. No notification badges unless I set them to persistent. 2. If I’m typing and get a call it erases it and I have to start over. 3. When starting a new message, you have to type the name, exit and go click the list of names for the names to actually show up.

App is pointless

Bugboyyy on

United States

Don’t even receive messages

Horrible update December 2, 2021. App pretty much unusable.

What canido on

United States

Hey, Textline has worked pretty well for several years. I’ve been using it since the spring of 2019. Definitely a bit buggy and a little clunky but it has worked. I really appreciate a lot of the features and integrations it it has. Unfortunately, the recent update is horrible. I hate the interface. Very blocky and bright and in your face. Please revert to the old one. Also, and this is the worst part, on the mobile phone I am unable to edit contact information or save new contact information. We have multiple users on mobile devices. This is our main way of using Textline. Please correct this issue as soon as possible. For the price that is being paid to use this software, situations like this should not be happening. It’s one of the most expensive software’s on the market. Also, I would just as soon reached out to Support for help but was not able to easily find any information on that. All support buttons on the App Store send it to a generic homepage for Textline. I was unable to find any buttons on the homepage or website to reach out to support.

Horrible and overpriced service!

John552378 on

United States

This company overcharges its customers and is the highest in the industry price-wise. And all while their service and customer support is horrible! Worst of all, they automatically add on costly service fees and require all sorts of personal information and tax ID numbers for a campaign registry. Total scam artists. Beware!

Still no update

Organizing mama on

United States

We use this service on a daily basis. It functions for the most part, but a major frustration is that you still cannot increase the volume level of the notifications and there are no badges for iPhone users. They have this feature for Android, but cannot implement for iPhone. Feels like it needs to get up to speed with technology today.

No notifications at all

YourTextlineClient on

United States

This app notifications do not work AT ALL! We use this texting service heavily and with no notifications of incoming texts its very challenging, we will look for a better option very soon.

notifications and badge problems

Oakweb on

United States

I too love the system as other reviewer said, but still no notifications or badges in IOS. As a result I miss critical texts sometimes. Developers when will you fix this? please respond

Frequently unusable

UnsatisfiedUser77 on

United States

Frequently, my business partners and I open the app to answer customers and can see nothing but a white screen. This has been going on for months, which I think is acceptable from a paid app.

Great app needs notifications

peteberman on

United States

Great app. Awesome solution to communications with great features like shared shortcuts. MAJOR drawback is super weak notifications and sluggish use on ios. Slow to update, compared to most apps. There is no badge icon to show messages like every other communications app. I use several small communications apps like Boomerang and Voxer they all have way better notifications. Customer service is great and responsive. Notifications and sluggish need to be solved to make it scaleable and long term use able.

Needs better notifications on the phone

Puccamix19908 on

United States

I run a business and personally LOVE textline however I’m irritated it doesn’t give me a proper notification badge about new messages on the phone. It pops up with all my notifications but it can really go missed along with everything else. Also, when I open the contact details on my phone, I would really like to be able for o click it and call out. Copying and pasting is quite silly.

Store Rankings

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Textline Competitors

Name
Aircall
Cloud phone for Businesses
Talkdesk Conversations
Zipwhip Text Messaging
SimpleTexting
Business texting service
Heymarket Texting for Teams
Business Text Messaging & SMS
EZ Texting Messaging App
Direct Messaging Solutions
Salesmsg - Business Texting
Two-way business SMS texting
Avochato
TextMagic
Business SMS app
Mobile Text Alerts | SMS & MMS
Business SMS Marketing

Textline Installs

Last 30 days

Textline Revenue

Last 30 days

Textline Revenue and Downloads

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App Info

Category
Business
Publisher
Textline
Languages
English
Recent release
2.0.2 (3 years ago )
Released on
Oct 14, 2016 (8 years ago )
Last Updated
2 months ago
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