Trusted by 13,000+ companies, Aircall is an easy to use, cloud-based phone solution with features built for a better kind of conversation. Get VoIP set up in seconds and start a conversation anywhere in the world today.
No hardware. No headaches.
The Aircall softphone fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, helpdesk solutions, and other essential apps.
Accelerate productivity with a powerful dialer and collaborative features:
● International numbers
Claim local numbers for your business in 100+ countries -- even if your team works a continent away.
● Shared contacts
Create and share selected contacts with your team so everyone can follow the conversation.
● Assign and comment on calls
Assign a call to a teammate or add context with a comment and the call will pop up on their to-do list.
● Call transfer
Transfer a call to any of your teammates in one click. You can also transfer to the most qualified teammate. Know who's available and who's not before transferring the call.
● Call recording
Review call recordings to help confirm details, monitor quality and guide training sessions.
● Native SMS: Send and receive one-to-one SMS and talk to your customers and prospects via text messaging. Available for the US, the UK, Australia, and France.
Sign up for Aircall today
If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.
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User Rating
2.18 out of 5
17 ratings
in Canada
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Ratings History
Reviews
Enjoy using Aircall for over 2 years
I have been using this app for over 2 years and it has always been working seamlessly with high quality audio and making and receiving calls flawlessly.
The recorded calls are also great and clear.
The app is very much user friendly and I have never encountered any issues with it.
Very buggy
Aircall itself is okay. But the phone app is very buggy and inconsistent.
The support is quite good, but it’s like playing whack a mole. I would not recommend air call at this time if you need to be accountable to stakeholders
Average app
Okay but not the best ~
Decent product, strong potential
For the price, it’s definitely not justified. The call service is extremely weak in terms of reliability and frequency of bugs that arise. The app has a lot of potential, but there are many half baked features that most other IVRs already have.
Once our year term is up, we’ll be migrating to another service. Overall unsatisfied with Aircall, despite day to day use being okay.
Garbage app
It amazes me on how terrible some apps are, yet somehow get business. Aircall app is embarrassing
Good software!
As part of my sales position, I use Aircall every day, all day. I make about 100 calls per day. It is a simple and easy to use tool to make calls and send texts. I have no complaints. 4 stars from me!
App doesn’t work and way too expensive
This company is very poorly run.
They survive off their exploitive terms in their contract.
Support is amongst the worst I’ve ever dealt with.
Stay far away, use Openphone instead
Unreliable and constant issues, support helpless
iOS app for 3 years has always had issues. Started using it in April 2019 and it’s now October 2022, I can’t remember a time when there weren’t issues with the iOS app. We try to stick to the desktop version at all costs but it’s extremely sad that they can’t figure it out. As soon as there’s a comparable competitor that integrates well with our CRM HubSpot we’re switching in heartbeat, we’ll pay more if we have to, just need something that’s reliable
Call keeps terminate by itself
I really wish I can review this later on a more positive note, but for now my experience with the mobile app is simply awful. I would say one call out of two will terminate by itself, which absolutely make no sense as it is the only true feature this app should be concentrating on prior to anything on. Making a call a successful thing is the only job it have to do and it sadly fails to fulfill its only duty.
All the rest doesn’t really matter if the app fall shortly doing it’s very core feature. If you plan on taking calls on a cellphone, I highly suggest you don’t go forward with this app.
It’s a very recurrent problem, please fix this ASAP. I’m on a year term with aircall, and for now I can only say I regret I went forward with the proposal. Everytime I receive a call, it terminate in the middle of it and I end up having to call back the customer saying : I’m sorry the line have cut, what were you saying?
For now we have a low volume of calls to manage, but soon we will have a significant rise in our callflow and this will make our work a nightmare and I signed for this app for the exacte opposite.