Travelex Insurance: Travel On

I’m a first time buyer with this company. Filed a claim over a month ago, got one response weeks later. Now I’ve submitted all of my claim information and have been waiting waiting for weeks for an approval or something. Still haven’t heard anything back. Maybe I should’ve trusted the negative reddit reviews about this company. This is Very frustrating.

Received email to log in. Been trying 3 days and never get authentication email back from app. Completely useless.

No pude viajar producto del huracán Fiona y cuando necesito que ellos reconozcan las pérdidas por el viaje se han tomado más de dos meses y todavía no resuelven el reclamo

I was able to access my policy (had to use my husband’s last name instead of mine because the app has no option for entering a hyphenated last name!), but cannot open a claim. Even though my policy is there and shows up in the app, the claims process wants me to re-enter ALL the info and then some. No pre-populating or anything. I do this and then it can’t find my policy! So it’s pretty to look at, useless to use.

Will allow us to enter confirmation. Code, first and last name nothing else. Contacted travelex and they were no help

I was unable to login immediately after purchasing my policy, but after waiting a few hours I could login readily. I have already benefited from one of the alerts waiting for me.

Like many others, I hit a brick with email verification during app set up. Deleted app.

Download worked just fine but could not get past the email verification stage. I tried every email I have: AOL, Live, Gmail, to no avail. I tried Safari and Chrome. I still get the same error message telling me I cannot be redirected back to the app for verification. The app states the user must be on the same device as was used for the download so I can’t even see if it will work using my computer. Have since deleted. Good idea but I guess poor execution.

"oops something went wrong" go fetch the access code we hid somewhere this app is so hostile, so hard to use for such simple use case. why on earth this access code? I'm just trying to add my insurance to the app. also why does this app not sell insurance?

Been on hold for 25 minutes, operator answers my option #5 selection and knows nothing about the application. I have been placed back into the hold tree. Still waiting for help to use the application. Questions; is there a secure log in, how do you add a trip. I received a one time access code. My profile shows my name, and email address. I select add a trip and just go around and around with adding the city and country. No information is saved. On hold for 35 minutes. Just received a message to email any questions due to high call volume!