Terrible customer service
Would not recommend
Yes, TULU is completely free and it doesn't have any in-app purchases or subscriptions.
🤔 The TULU app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
TULU is free.
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4.85 out of 5
475 ratings in United Kingdom
Would not recommend
Bosch vacuum cleaner’s battery died after 15 min, took 10 min to clean because there was left over dirt from the previous rental (There was a huge pile of talc and I am allergic to talk. Genuinely most disguisting experience ever, only rent this app if you are an unhygenic person. Machine is also extremely crappy. Never ever…
looks like it’s melted then re frozen. tastes disgusting.
Randomly I own in my wallet 4.5 pounds. I asked why and the customer service says it was from when I rented a mattress. (Also, they don’t clear their mattress so we carefully clean them before use them. They are nasty) But that is not possible because I link the account with my back. The hold a deposit why they did not took the money after I return the mattress. Not very happy.
Great stuff
Subscription fee for overpriced snacks and rentals, do yourself a favor and skip the download !
Why am I getting harassing phone calls at 11:40pm calling to confirm I have a studio apt when I have done that on the app and on a previous phone call?
TULU is an AMAZING solution for small NYC apartments! there’s a lot of stuff i need to use every so often, but have 0 storage space for it. i love having accessing to anything i need without having a bunch of appliances sitting in my tiny apt unused 99% of the time.
Forgot to cancel, and within minutes of getting charged the ANNUAL plan I asked for a refund nicely. They REFUSED consistently. I don’t think I have experienced this kind of customer service before. Usually other companies would just give it back without any hassles - there is no point of forcing someone who would not like to use and pay for the service. And I have not used the service since the trial ended. This shows bad management practice. Would not trust them ever.
I could give it 0 stars I would. I had an issue with them and they wouldn’t provide any sort of refunds even if it’s their fault. There service is so overpriced and looking to get customers with any cost/fees possible. I have learned my lesson!
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Top Free
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317
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