Unity by Hard Rock

I have been a member of Hard rock for a number of years. And it always offered good offers. But now it’s not the same. Or is it just me using it wrong.

Keep up the good work 👏

Your tag line is ‘love all, serve all’ yet you are failing to serve people with a visual impairment, your app is completely inaccessible with voiceover, I hope this is resolved soon. Otherwise okay 😔

How come my points are not added? How long does it take?

The app itself is great but I’ve never had my HR Rewards information passed to this app despite many many emails and promises from HR.

Points are not added. Visits to HRC restaurants are not registered. Hotel staying was not registered. Customer service is absolutely awful. It is basically ‘no service.’ Lost all my visits around the word when All Access / HRC Rewards transferred to Unit. Unit by Hard Rock is simply awful!

This App just tells you how little Hard Rock Cafe care about their loyal customers. An utter shambles and people who have lost years of visits and history because they couldn’t be bothered to make sure the app run smoothly before launching it.

Having been a customer of the HRC in London since I was in a highchair I have been part of their reward schemes since the days of the All Access card. My parents still remember visiting HRC back in the 70s and it soon became the go-to place when they visited the city a few times per year. For those of us who moved from All Access to Hard Rock Rewards this seemed like a step backwards for cafe customers but it still offered some benefits for us regulars. The new Unity card however shows that HRC customers are seen as nothing more than an inconvenience as the company prioritises their shiny new hotel and casino customers. I totally understand that’s where the profit is but I just feel sad for those of us who have been regular customers for so many years. Hopefully one day us HRC customers will be respected by the company again, in the meantime this sorry state of a loyalty card and buggy experience is what we’re left with.

Where are all the cafe visits? No map and no locations listed!!

awful and complicated, never mind they didn’t transfer my history visits in 4 months time, I also can’t add manually my receipts