Expensive
The service is too expensive
4.64 out of 5
106 ratings in India
The service is too expensive
I sent a jacket for cleaning, but it came back as it is. The customer service team doesn’t respond to emails. I sent 4 emails to them and didn’t get any response. That’s when I sent messages on the app and they responded with those typical robotic replies. So, I gave the jacket again for re-cleaning with a hope they deliver it all clean and spiffy the 2nd time. Alas! They didn’t bother about my feedback or inspecting the jacket. By this time, I had lost my patience but then I gave it one last try, and sent it the 3rd time for inspection and re-cleaning. It’s been 5 days and I’m still waiting for an update on the jacket. The customer service team is not even apologetic about delivering such a horrendous experience. And the worst part is, their COO didn’t respond to my email. I wrote to him in vain hoping for a quick resolution and an end to my woes. Clearly, the failure of Washmen’s customer service is trickling down from the top! When you can’t feel your customer, how will you deliver a seamless experience to them? Suggestion to all - Shop from Washmen at your own risk. Their customer service is an epic failure. Also, they are more expensive than the local dry cleaners who btw, do a better job at cleaning! #FAIL
Chart
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Category
|
Rank
|
---|---|---|
Top Free
|
|
39
|
Top Free
|
|
366
|
Top Free
|
|
420
|
Top Free
|
|
447
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