Washmen Laundry & Dry Cleaning

I know you’ll find a good reviews on this app and everyone would say good things about this app but I’m serious imagine you are one of the few that they gonna lose your clothing. They messed up and they lose one kendora/thob this item is very expensive and the problem that there was telling me that I did not submit it at all and we review our camera CCTV and I’m sure that I already submitted after six hours from arguing with me they confirm that they receive it and they lose it. It’s very expensive item and now I’m waiting like for three hours. Nobody’s replying back this issue happened to you one precious expensive item believe me, you don’t wanna deal with them.

Was a decent service to begin with. But quality has gone down a bit and the prices have gone up ridiculously. It’s absurd the prices they charge now. Stopped using them due to this. Value for money is very poor now.

And claimed they never had it . Be very careful about which items you trust them with. That’s AED 3000 of fine -tailored clothes I won’t see again.

I used their service when vacationing in Dubai. Had placed a next day order for laundry as I was flying out of Dubai. We had 2 pieces of clothing which were not delivered to us and we didn’t notice because we were trying to pack our stuff. The team promptly let us know about the missing clothing and even went to the extent of returning them outside of Dubai through courier. A splendid example of customer service which is rare to see and prompt communication through every step. Special thanks to Gian for keeping us informed about the status. Would highly recommend their service.

Quality of washing is not good at all

Sad downfall for a formerly great service provider. In its obsessive thirst to add new “stuff” and “gimmicks” - service quality has dropped (ie support automation) and unstable, beta versions are being pushed out. It used to be a timesaver - never again. Good luck navigating this minefield of an app.

I want to write a small thank you note for the honesty of the team After they delivered the clothes I found small bag has some money notes and cuff links which I have forgotten in my clothes I thought to write this note to reflect honesty and courtesy of this team Thank you and well appreciated

All my t shirts cam back two sizes smaller, and they lost a pair of shorts. Called their number was on hold for almost 30mins with no answer. They msg me on instagram after i left a bad comment on their post asking for my number, and i never got a call back. Deleting the app.

Such a simple process. Load bag, place order, wait for order to be returned, place clothes back in drawer. Keep up the great work!!!

Their customer service is responsive and overall good, but their laundry service is bad (thus the reason for speaking with customer service so regularly). Almost every time I have an order returned something comes back not clean, damaged, or completely ruined. This includes a cashmere scarf that was ruined, a silk top that came home with a stain it did not have previously (therefore ruined when I could not get it out), and most recently a silk top that came back streaked with detergent residue and therefore not clean. When they have ruined items, they only reimburse the cost of the cleaning multiplied by (I think) 8 - which is usually nowhere near the cost of the item.