WE Connect by Windstream
Customer Portal
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Description

Designed with you in mind, the WE Connect customer portal app puts control in your hands through enhanced management and service configuration options. Use the WE Connect app to access your accounts through a secure, single sign-on interface that responds in real time and allows
Windstream Enterprise customers to:
- View and pay bills
- View invoice and payment history
- Track orders
- Create, update and track support tickets
- Repoint Toll-Free numbers
- Set notification preferences
- Monitor network status, including the operation of SD-WAN EDGE devices
- Access the Windstream Enterprise online community
- Utilize OfficeSuite UC services including voice, video and instant messaging
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User Rating

4.56 out of 5

1,541 ratings in United States

5 star
1,148
4 star
224
3 star
102
2 star
19
1 star
48

Ratings History

Reviews

Crap

waterboy5001 on

Insanely poor service that forced me to load this app that won’t access my accounts. Go figure from the worst rated internet provider ever. Contacted through this app and chat says “ log in through the app” thank you for contacting Windstream ….disconnect

Pointless app

memelch on

This application is so pointless. This app makes paying my bill impossible. Really bad application.

Bad records

Destarte2 on

I have had an on going problem with my account since September 2023. Because of trouble with the platform in my yard my account was suspended and closed then 2 accounts were opened and one of those accounts had a 500$ billing. The mobile app is still showing the closed? account and so my account is past due and the cap discounts are not being applied properly.

Waste of energy

Cat_loz on

The app is awesome if you’re on Wi-Fi but doesn’t work on cellular the whole point of having access to your business line on your cell phone is to avoid delays in communication when they can’t guarantee service it’s absurd.

What is this app even for???

Expensive old food on

I got an email to view my bill, clicked the link, logged in and was directed to download this app. So I did, I can’t view my bill, or do anything on my windstream account!! The only thing I can do is a speed test, and I already have an app for that! Completely USELESS!!

Buggy

mrungem on

App crashes regularly and takes forever to load. Recent updates seem tog l have made it worse, not better.

Terrible

nick12345678910 on

Not only is the company terrible, but their applications as well. Desktop & even mobile app always experiencing issues and downtime. Good luck getting in touch with your account representative if you have an issue. Save your time, money, and frustration.

Horrible

Libby207599 on

Honestly there NOTHING good about this app, I use it to answer company calls and I have to delete the app and redownload it after about every 20 calls or so, clients can barely here me even when I’m screaming into the phone. I don’t recommend to anyone if you need to communicate.

Zero stars

Jewells67 on

I would give this a zero star rating if allowed. I can’t even get logged in to this app. It gives me a ‘cannot connect to the server” message every time I try. I’m no longer able to log into the original kinetic Windstream app because it tells me I have to us this crap. As a business customer, how am I supposed to deal with this mess?

Was Useless but there’s hope

RunJer on

First let me clarify that the only reason our company uses this app is to be be able to answer calls remotely on our cell phones. Although recent updates seemed to have improved the previous issues with missing calls because the phone would simply not ring and callers cannot hear us the latest update MAY have finally corrected these issues. We have several users in different locations and all reported the same problems

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Revenue and Downloads

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App Info

Category
Business
Languages
English
Recent version
1.81.1 (1 month ago )
Released on
Sep 20, 2018 (5 years ago )
Last updated
2 weeks ago