Has not been updated in 3 years
Buggy and outdated would be really nice to be able to have this app but can’t even connect it just says error authentication needed the company needs to update this app
Web Help Desk Mobile
Published by: SolarWinds Worldwide
Description
Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.
Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
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Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
Screenshots
Web Help Desk Mobile FAQ
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Is Web Help Desk Mobile free?
Yes, Web Help Desk Mobile is completely free and it doesn't have any in-app purchases or subscriptions.
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Is Web Help Desk Mobile legit?
⚠️ The Web Help Desk Mobile app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
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How much does Web Help Desk Mobile cost?
Web Help Desk Mobile is free.
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What is Web Help Desk Mobile revenue?
To get estimated revenue of Web Help Desk Mobile app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
2 out of 5
3 ratings in United Kingdom
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Ratings History
Web Help Desk Mobile Reviews
Biggest Piece of Crap On App Store
This hasn’t been updated in forever. Won’t send emails and won’t function properly. I just resort to visiting WHD on my phone through Chrpme and view it through desktop mode.
Honestly has been hot garbage since they were bought out.
Solar winds has all but stopped innovating or updating their app. This product looks like it is still running iOS4 I am not sure why they still have an app on the store if they are going to let it linger in this garbage state.
Practically unusable
Needs a complete redesign. The UX is awful.
Pointless
Better option is to just connect to your web help desk with a browser, then switch to standard view. iOS app needs a rebuild or deletion from app store.
Limited
The ui is extremely out of date. None of the search boxes seam to work as expected. There is no way to do inventory, this would be an awesome way to go through and do it.
Horrible
I’d be embarrassed if my company put this app out.
Where is the IOS 11 version
This had been giving warnings for a year. How about a fix or new app
Updates make things better right???
This update seems worse than before. Way to move backwards SW.
Update
Needs update ios4 is long gone but this still looks like it
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
App is not ranked yet
Web Help Desk Mobile Installs
Last 30 days
Web Help Desk Mobile Revenue
Last 30 daysWeb Help Desk Mobile Revenue and Downloads
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App Info
- Category
- Business
- Publisher
- SolarWinds Worldwide
- Languages
- English
- Recent release
- 1.7.0 (5 years ago )
- Released on
- Oct 19, 2010 (14 years ago )
- Also available in
- United States, Canada, United Kingdom, Germany, Thailand, Netherlands, Australia, Brazil, Czechia, Denmark, New Zealand, Austria, Malaysia, Nigeria, Mexico, South Africa, Norway, Philippines, Poland, Romania, Russia, Saudi Arabia, Singapore, Türkiye, Vietnam, United Arab Emirates, Spain, Azerbaijan, Belgium, Switzerland, Chile, China, Dominican Republic, Ecuador, Egypt, Lebanon, Finland, Greece, Hong Kong SAR China, Hungary, Italy, Japan, Kuwait, Kazakhstan
- Last Updated
- 2 weeks ago
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