xMatters

Very basic app and slow. Not able to acknowledge multiple active tickets at once. Have to open every ticket to acknowledge.

Not able to complete setup as QR code scanning is not working, kindly get it fixed on priority

QR code scanning process goes to hang state. Very bad experience 🙂

I am trying to login isinglass QR code but the app not able to read the QR code

Custom notification sounds are only a set of xmatter sounds unlike it’s Android app counterpart that allows access to all your truly sounds. Android version made it easier to differentiate between properties.

The app does what I need when I’m on call, but we truly need better notification sounds that can alert but won’t startle. We could also truly use a landscape mode on iPad. My sits in a Magic Keyboard all day long, so getting an alert and then having to take it out of the Magic Keyboard to interact with the content is a frustrating experience.

Does what it needs to do, sufficient customizations. Only thing, response from Apple Watch is not recognized and keeps reminding on watch until you open the iPhone app. Please fix this, used to work well a few releases ago.

because it means I need on call

I hate having to unlock and open the app just to accept a page. I always forget when I respond to an alert that in need to unlock before accepting the alert via the notification, otherwise responding does nothing. If you need to ensure it’s me that’s responding, prompt for biometric verification like other apps.

However, it does not rate a complete 5 stars because is missing one thing. Allow the ability to override silent features on the iPhone. Developers, please allow the ability to add override so if I want to place my iPhone as silent at night, xMatters would still make a paging sound if I get paged at night.