Work on the go !
Very intuitive and fast .. gets the job done .
ServiceNow Agent
Get Work Done on the Go
#1 Keyword Rankings
Today
Top 10 Rankings
Today
Top 30 Rankings
Today
Top 100 Rankings
Today
Description
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
© 2024 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Hide..
Show more..
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
© 2024 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Screenshots
User Rating
4.56 out of 5
97 ratings in India
5 star
73
4 star
15
3 star
3
2 star
2
1 star
4
Ratings History
Reviews
Very good & handy
It’s good & handy. Please enforce mobile authentication by default. I mean, the mobile agent app must open after authenticating - mobile pin, pass code, Face ID,…. It shouldn’t open without authentication . Kannan
Ticket assignment
Unable to assign ticket to myself from notification tab
Alerts on time rely love this app
Thanks for the app
iPhone app crashes
When we go to settings > notification preferences > it service management > enable one of the notifications > application crashes. Please fix it asap
Easy to use
Easy to use, only need to add sort option if New ticket came then we can check easily
Good app
Good app
Session timeout all the time
I have tried using this app on my iPhone, and every i try to login it shows “session timeout”.
Reload issues
The application sometime doesn’t load up with the developments made. Need to reinstall and reloading.
Store Rankings
Ranking History
Category Rankings
|
Chart
|
Category
|
Rank
|
|---|---|---|
|
Top Free
|
|
312
|
|
Top Free
|
|
357
|
|
Top Free
|
|
411
|
Keywords
Users may also like
| Name | Reviews | Recent release | |
|---|---|---|---|
Skillsoft Percipio
|
24
|
1 week ago | |
Microsoft Lists
Track and organize information
|
2
|
2 weeks ago | |
Workhuman
Express gratitude on the go
|
9
|
1 week ago | |
Ivanti Secure Access Client
|
8
|
3 months ago | |
My Gartner Mobile
Insights for Clients
|
0
|
1 week ago | |
Microsoft Azure
Azure – anytime, anywhere
|
14
|
2 weeks ago | |
Power Automate
Business workflow automation
|
9
|
2 days ago | |
HYPR
|
2
|
1 week ago | |
Eptura Hummingbird
Your Workplace Experience App
|
0
|
2 weeks ago | |
xMatters
|
4
|
5 days ago |
Show More
Revenue and Downloads
Gain valuable insights into ServiceNow Agent performance with our analytics. Sign up now
to
access downloads, revenue, and more.
App Info
- Category
- Business
- Publisher
- ServiceNow Inc.
- Languages
- Italian, Arabic, Czech, Chinese, Korean, Hebrew (modern), Finnish, French, Japanese, English, Norwegian Bokmål, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, German, Thai, Turkish, Hungarian
- Recent version
- 18.1.0 (3 days ago )
- Released on
- Feb 2, 2019 (5 years ago )
- Also available in
- United States, France, Canada, India, Australia, United Kingdom, Germany, Mexico, Norway, Brazil, Switzerland, Malaysia, Italy, United Arab Emirates, Sweden, Netherlands, Turkey, Singapore, Philippines, Thailand, South Africa, Chile, China, Spain, Saudi Arabia, Israel, Japan, Belgium, Czechia, Poland, Denmark, New Zealand, Romania, Portugal, Colombia, Hong Kong, Hungary, Austria, Vietnam, South Korea, Ireland, Nigeria, Finland, Indonesia, Argentina, Dominican Republic, Peru, Egypt, Greece, Taiwan, Pakistan, Belarus, Ukraine, Kuwait, Russia, Algeria, Azerbaijan, Lebanon, Kazakhstan, Ecuador
- Last updated
- 2 weeks ago