ZMall Delivery

Food delivered cold it was an hour late

Yesterday the deliverer delivered me what I didn’t order plus I payed extra I realized the order wasn’t correct after I payed got back in and the the office number wasn’t working when I called got bad experience and a lot of slow delivery’s

A bad customer service they don’t even talk to you properly when you call them food gets really cold

The lady who answered the phone was extremely rude and hung up on me when I asked to cancel order. Never using this app again.

order fasting burritos and got something with meat and chicken in it! driver didn’t bring me my copy of the reciept

I waited for more than one and half hour also I paid for motorcycles delivery and the guy brought it walking, this is so disappointing

I normally use BeU and DeliverAddis which have been great. But I wanted to order from Boss Burger and an influencer suggested Zmall so I figured I’d give it a shot. After placing the order, I only got a call back a good 40 minutes later from the dispatcher to confirm my order. After which I got another call from said dispatcher asking me to deposit the money despite my choice of cash on delivery. I’ve never had such a thing happen before with the other delivery services. Personally I prefer confirming receipt of items before paying because there’s no way to get the money back for me. I explained this to her and she said she would cancel the order. I said fine. Then she called back and told me she would keep the order at her expense. I said it was unnecessary but she said she already placed the order so we kept the order. The order got delivered a good 3 HOURS LATER! I didn’t make a big deal of it because I was hungry and it was dark but then I found a drink was missing. The driver was still there but he said he would call the dispatcher, confirm, and get back to me. I left the dude a large tip so I had hoped that would insure promptness. However, he disappeared. I called her too and she said she would call back and… you guessed it she disappeared too. They both don’t answer my calls. Honestly this is the worst service I have ever received and I wasn’t even blowing up. I was calm. Regretting staying calm, regretting tipping, and regretting downloading this stupid app. WOULD NOT RECOMMEND.

Slowest delivery to ever exist

Zmall has been the worst option for delivery now a days they will take 3hours for delivery i have started using beu for their fast and reliable service Shame on you zmall

You receive your order in like 2 hours and it’s all cold and all. Plus most times the delivery guys don’t even update you on the status of your order. For example it’ll say the driver is heading to the restaurant and it’ll stay that way for like 2 hours.