ACC Mobile 3

Terrible app. Crashes constantly. Goes thru phases were it tells me my credentials are incorrect then mysteriously fixes itself. For a camera system at this prices point, totally ridiculous.

Almost without fail. Every time I want to check out the cameras remotely the app does not work.

How can they allow this app to perform so poorly?

Doesn’t work

I’ve had the service, mandated by my company, for about 18 months. First the cost was grossly overpriced and we constantly have problems with connectivity, which means cameras don’t work, record, or protect. Completely unreliable cameras system and software.

The app is terrible. After years of bad reviews I don’t understand why Avigilon hasn’t put out a reliable and useful app. The desktop client is great. Avigilon has to be losing customers to Hikvision because of the mobile app. At Avigilons price point they should have a good mobile app.

I have never had such a problem, accessing a security camera. The cameras themselves are great but every time you change your password, which is required every 90 days you lose access to those cameras. I would be much better off buying a ring camera as opposed to these. And getting support is like finding a needle in a haystack.

I don’t think they could make a worse application if they wanted to. They need to scrap it and start over fresh, using different logic.

Terrible. In a one word review this app is simply terrible, and it’s embarrassing that a company of this size hasn’t been able to design a suitable app for remote access. Never again will I install an Avigilon system - way too many other options out there to deal with an App that constantly crashes or locks you out of the system forcing you to delete the app and redownload. It’s a joke and when you spend 75K on a security system you would expect that at a bare minimum you could watch remotely. Multiple business owner here - first and last time we install an Avigilon system.

This app is totally unreliable. Constantly logs you out and cannot reconnect even though you can with the mobile safari version. Although, you can view live video on mobile safari…so again this app needs major work. It was like leadership told engineering…we need an app so we can say we support iPhones…but then zero thought went into actually developing a solid user experience. Have been patient for a year waiting for some solid update s to fix. Nada. Buyer beware if you go avigilon and have admin who all use iPhones.