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I booked a flex ticket that I now can’t change because of an error from your side, and there’s no way to reach a human from your company to report this error and change my flight. I’m leaving the review out of frustration because I’m out of ideas on how to reach you. No phone number, nothing.

Thieves!

All the flights I booked is delayed or take off early

Air asia cancelled the flight and i chose the redund instead. Kore than 2 months till today i didnt get my refund and this is my worst experience with such an air line doesn’t have live customer support or call center… just a useless bot service.

Please note that the application is so bad specially during the covid 19 outbreak ,i am out of my country , i can’t return home and when you canceled my trip , all i needed is to refund my money back so that i can hold during the crisis and all you do is ask me to chat with a virtual person who dose not understand.

“A server with the specified hostname could not be found.” Wtf airasia r u drunk?

Always crash when checking in any flight Message of expiry each 2 mins

Every time I buy AA out of no choice, every time got flight reschedule !! Totally wasted trusted customer valued time. Not a worth buy. AA should change the slogan to “EVERY ONE CAN DELAYED”. Thx

2 chances are given to airasia move app while using the air asia ride to book for transfer between airports and residence. I have no choice but to decide writing this review hope to let everyone know before they download the app. I have booked airasia ride from airport to residence but my driver chose not to response to my calls and messages even according to requirements stated from the app itself , 2 big luggages + 2 small handcarry on luggages are allowed for 2 persons. Then i have press cancellation from my app due to long waiting time and ignorance of the driver. Then, my credit card was charged without booking completions. I have raised this concerns (again) to hope report to air asia (as usual, you know is the trick from “chatbot” to bring you until no where to seek for help). There are lot of apps for ehailing you can consider to use , for flight i suggest you to book directly from website or from other apps that is reliable and faster responses (most importantly, refund is faster) .

Dealing with Non Human? They can’t solve all our problems. I failed to reschedule my flight. Kept asking Bo which cant solve anything. Respond is wait 7 working days to resolve my question!