Alaska Airlines

You website does not work well

Crew was great friendly helpful and patient but Ketchikan had our luggage for more then half hour

I use the Alaska app all the time, and I travel with Alaska Airlines a lot. Recently in the past few weeks, if I make any sort of change to my flight schedule it will not update, and I have to rely on emails. Please fix this and issue an update.

Unfriendly app. I tried to un-select my seat and it wouldn’t let me. When I tried going back one page the whole check-in process got canceled and I had to start over.

The process has been very easy. Thanks for the convenience!

Some of the best customer service I have experience since I started traveling with me and my family.

Heidi from Customer Service you are a life saver! Alaska has been one of my favorite airlines for many years. Recently, I had two one way trips booked. There was a glitch on the app and when I looked the night before at the flight time for the first flight it was really showing the time for the second flight but had the correct airports for the first flight. So we missed our first flight. I even showed my partner the glitch and apologized as I felt partially responsible for the mistake. I just feel sick because I had known the flight was earlier in the morning, but saw the glitch and thought “Oh! I must’ve gotten it mixed up”. Got it in my head that our flight was at 1 pm. We purchased the saver fares and with no insurance as we booked these flights only a few days prior with no intention of having anything come up. There is a flight, same price, in a couple hours with 4-6 open seats. But because we purchased Saver seats we are told that there’s is nothing they can do. So enjoy taking our $700 for absolutely nothing in return. I hope you think it’s worth losing a customer that would generate thousands over the course of a lifetime. Southwest Airlines would NEVER they have a heart and Alaska’s is ice cold.

Changed the gate and never had the app update it. Not only did they invalidate and change my seat but they did it without any consent.

These people are so well informed and prepared for anyone with restrictions that it pleases me.

Had to restart the app a couple of times. Maybe I need to update the app. Usually much smoother.