American Airlines

The app kept telling me that I need to get the updated version, when I try to update it I’m taken right back to the app which again tells me I need to update. It’s a vicious cycle that leads nowhere.

Employees processing the flight before loading on the plane know that there will need to be a certain number of carry on bags, checked. Why can’t the system at time of paying for the ticket determine this. To avoid the uncertainty of having your bag checked on every single flight. Both are paying customers and yet one customer gets to avoid the baggage claim and the other doesn’t. Very poor process especially in the days when data is so prevalent. I would rather pay an extra 10 dollars to guarantee my carry on bag.

I can no longer access my AA account with this app. It requires a new iPad OS and denies access. This requires me to buy a new version of mini iPad. No thought my AA for clients. I refuse to buy a new machine simply because AA to lazy to provide for legacy equipment…

I get an error searching for my confirmed flight so can’t use the app at all. Cannot pay with my Canadian card then prices increase while I’m searching.

This app is almost half a GB in size…. Why.

I would like to thank Max our attendant on our flight from Veracruz to DFW today July 14th. Very helpful. I would also like to send a big thank you for my upgrade to first class on my arrival to Mexico and the offer today to also go to first class. I was travelling with my girlfriend and they couldn’t move her up with me so I declined, but very much appreciated the level of service again today. Darren Feltren. Vancouver Canada

Their prices are not up to date its useless cause it keeps showing sold out flights. So much time wasted

I know it’s important to put an address while in the us…but it won’t let me proceed at all even though I put the correct information of my address

I see other reviewers are having this issue where the app can’t take addresses for where you’re staying. Really annoying, now I have to wait in line to check in at the airport. Unrelated, but I also frequently have problems logging in to the website on desktop too.

I’m in Canada and need to enter an address in the U.S.. when checking in, the app won’t recognize the address I enter. Specifically the street and city. Irritating! Couldn’t check in online. It’s been happening each time I booked with AA. I think I’ll stick with Air Canada or United.