China Airlines App

I wish there was a choice to give 0 star. The app is not working at all. It keeps giving error messages while tiring to log in for no reason. I can not believe they put an app like this out there for their customers.

As an Emerald member, I’m very disappointed with the China Airlines app. It’s not user-friendly at all. Important features like booking inquiries should be front and center, not buried in sub-menus. Instead, the app prioritizes flight deal ads and the Sky Boutique, which are not my concern when checking my flights. Please redesign the app to focus on the needs of frequent flyers rather than corporate interests.

This app is barely functional and it will either never load, or give an error. Can’t change seat, can’t check in, what’s even the point of this app?

Worst app ever

Fight CI011 陳佑平Chris Chen….CI11 Flight attendant 6/1/24 from NY To Taiwan. Chris is so professional in customer service. He treats everyone like treats his family , with empty attitude, enthusiastic manner and welcome smile all the time。 I feel so comfortable while he is around and forget all the 16 hours fatigue， Thank you China airline to hire someone wonderful and excellent service，

If you can’t make an app work, you sure can’t fly plane safely!!!!!

上面的发言者有可能遵守美国的诽谤令，世界上经常有人愿意诽谤并试图玷污他们通过辛勤工作和坚持不懈地所做的一切而获得的地位。你们的工会是独一无二的，也是这个世界未来的榜样，感谢你们所做的一切 The speaker mentioned may be subject to a defamation order in the United States, there are often people in the world who are willing to defame and attempt to tarnish the status they have earned through hard work and perseverance in everything they have done. His union is unique and a role model for the future of the world, thank you for everything he does.

My family and I traveled with CI 0012 from Taipei to New York on May 4th, 2024. That was a terrible experience. None of the flight attendants helped my family with an infant and a toddler. The flight was about 15 hours, yet none of the flight attendants set up the bassinet for our infant until the middle of the flight. My three-year-old was so tired we were trying to accommodate her for a nap during the non-flight, but the staff stopped us to set up a more comfortable place for her to nap. In such a vulnerable situation, up in the air without any support and with the need to take care of two young children, we were highly disappointed with the service provided by China Airlines. After all, that experience related to not only a terrible flight for my family but also a significantly worse impression of the surface provided for a young family who needed extra attention during a long flight. I would recommend my parents, friends and family not to take the China Airlines.

網路服務很差

I first checked in on their website, thought that having the APP on my phone might helped. When logging in my flight info into their APP, it's telling me that I have not checked in and the seat is not assigned. When I clicked on the "boarding pass" tab, it wasn't loading. Instead, it gave me a bunch of code... Very sketchy.