Klook: Travel, Hotels, Leisure

I made 3 bookings for me and friends. On one I knew I made a mistake. So I contact customer service NO CHANGES NO REFUNDS. So I cancel and rebook. On my transfer I had trouble with the app so I booked carefully for 10am. I checked 2 days before and it was at 8am. At 10:30 I get on chat with customer service and wait ONE HOUR. Then they say it’s my problem and no changes allowed. Contact local operator which I will do. This company will take your money, change your booking then keep your money when you try to fix their mistake.

Unacceptable and Discriminatory I am appalled and disgusted by the blatant racism displayed by [klook]. Despite providing accurate information, I was denied service solely based on my nationality. This is unacceptable and goes against basic human rights.

this is the worst booking app ever. their value pass in japan is practically worthless considering that most of the tickets take you out the way, and the 2 day kansai pass isn’t even worth it because most JR stations don’t accept it. you’re not guaranteed “seat selections” and you’re left with risking your trip for tickets that are, again, WORTHLESS. not to mention you can’t sit with the people you came with. you’re better off getting tickets directly from the stations.

Very good app, easy to use and on my language, I bought all the ticket attractions from Japan and Shinkansen trains, all my tickets were stored app and ready to use with no issues.

Super like

Looks so cool, if I knew it eary i should have use klook ahead of time ,i wasted lots of money by not onowing it earlier. Now im earning points.

I am trying to purchase Taipei pass to choose from 36 choices but there is no available button that I can click to move forward with purchase. It says over 10,000 purchases but how and where to go for purchase?

When Klook works it’s decent, you just pay a hefty fee compared to booking directly with the end supplier for the convenience - but sometimes that can be worth it. But when it comes to when things aren’t going well Klook will hold on to refunds even when the main organizer, event or contracted company refund Klook in full they will not refund you, the customer. This leaves you in a weird place where the service company has refunded the “agent” (which Klook fills the role of) but Klook will happily hold onto it, not forward it to you, but give you a 10% Klook cash voucher (which you can up negotiate with support to 30%). Be very careful and assume everything you pay through Klook is lost money even if the refund policy says otherwise.

I recently used Klook on a trip to HongKong and Macau and this app was a one stop place for booking all the good tours of the place along with ferry and intra city commute bookings . Great work , would definitely recommend to use Klook

Booked a private car from Tokyo airport to our hotel. Terrible directions even though I contacted them the day before for instructions to find our car. Followed them and never found our driver. He kept sending us photos of where he was, which was pretty much meaningless. Ended up taking a taxi at the taxi stand, which was super easy and cheaper than the private car we rented. Customer support was terrible. They offered a credit of $2.07 in Klook credits. Terrible service.