Aramex ارامكس

Terrible app. I entered all my details. Everything was loaded and I could view my parcel. I went off the app and everything's disappeared. I can no longer view my charges or my parcel.

Forcing to pay a tip after delivery have been made

I lost 3 items that did not arrive

Please fix sms service to receive verification code, i am not able to login

I haven’t had an experience this bad before. The customer support is almost non existent, and there’s literally no number to call. You lot need to do better. Been trying to track a parcel that’s supposed to be received by my friend, and Aramex keep saying (read lying) they attempted delivery, meanwhile they never did. Whilst this issue is ongoing, and even after it’s been sorted, I’ll take it upon myself to leave bad reviews (honest) and ratings about them whenever I can. If there was anything below a 1-star rating, best believe that’s what I’m leaving, but this will have to do for now.

The app is absolutely useless… it says the delivery driver will be there in 21 mins, so I rush back and 2hrs later it finally gets delivered, would be better to have windows of time and a live update that is real and not false like in the app… wasted half a day waiting for delivery when I could’ve got everything done before it finally arrived

Used this company a number of times and they never fail to miss their own target delivery times or fail to find the given address. Very disappointing but unable to avoid when suppliers use them to deliver

Their WhatsApp AI doesn’t recognise the Aramex Locker locations. And their website does not recognise their Locker locations either. Nor does the App until it’s searched for specifically. Very poor.

I’m very happy that I can have an address almost anywhere in the world. And a speedy delivery!

Trying to access support, the support request forms don’t submit despite careful data entry and selection of drop down categories - repeatedly throwing up generic error with no way of knowing what the problem is. The number I got from the website is not recognised. The number I got from their partner DPD is not recognised. I asked someone else to try on their phone through the website - same issues. What kind of company makes it this difficult to access support? It literally is behaving like a fake app that just takes your personal data then throws you into a dead end.